Hello,
We are using a FusionPBX and have it set up to autoconfigure/provision phones. It works fine with the VVX 500 phones we have.
We just purhased two VVX 230 handsets and cannot figure out how to set it up to autoconfigure. I am assuming i don't want to use obitalk, etc. I just want to put in the location of the provision file (pbxname/app/provision/ and the PW and have it do the rest.
Any help/suggestion is appreciated.
Thanks,
David
Solved! Go to Solution.
Hello @DM_NW
could I kindly ask you to mark this post as appropriate?
Best regards
Steffen Baier
Hello @DM_NW ,
Welcome to the Poly Community.
The Poly D230 runs the ObiHai software which is fundamentally different from the Poly UC Software.
I suggest you would need to work with the Provider of your PABX to add ObiHai provisioning to their model.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Hello @DM_NW
I added some details to >here< on how to use a file to provision a Poly VVX D230. Option 66 can be used to provision global settings like server etc. as the phone will always try and download a VVXD230.xml file via option 66.
Settings like the Username and Password for the relevant SIP Account(s) could also be done in the above file if only a single phone is being used. Multiple phones may manually use the restore process via the Web UI System Management > Device Update > Restore Configuration in order to import their different credentials.
Best Regards
Steffen Baier
Steffen,
I appreciate your reply and it has provided insight into the differences in the interface between the older phones and the 230. I am still however having issues. Let me try to review to see if there is a simple way to direct me.
I am assuming there is a way to do this with the 230 but I am not quite getting it. I had played around with OBItalk and it was able to find the phones. I thought I could autoprovision a sip service using their interface but I was either doing something wrong or it is not possible.
Thanks again
Hello @DM_NW ,
Welcome back to the Poly Community.
The difference between the UC Software and the ObiHai software is not just the difference in the actual interface but the XML structure the phone expects.
Therefore I cannot answer your 1st question and your SIP PABX provider needs to be consulted.
You can replicate the configuration example you provided from a UC perspective. On an ObiHai Phone go to System Management > Auto Provisioning and then untick method and ConfigURL and replace the ConfigURL string with:
http://Username:Password@uRL_or_IP_Of_Server/OBi${MAC}.xml
The phone then tries to download a correctly XML formatted file called OBI123456789012.xml where 123456789012 would be the real MAC address of the phone.
The above XML file is not the same structure as the UC Software format so please familiarise yourself with this format.
If you struggle with the above please work with whoever sold the VVX D230 to get this into Poly support.
In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.
End Customers are usually unable to open a ticket directly with Poly support. Available End User Poly services offerings are detailed here
If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Thanks again Steffen,
I will try this later today and report back. I appreciate all your help.
All the best,
David
Hello,
I was able to get it to work with a slight modification of what you sent.
What worked on the fusion PBX is the following:
https://user:password@mypbxurl.com/app/provision/${mac}.xml
I find that once it provisions it hides the username/pw.
I now have another issue - I can make out going calls but I get a busy response on incoming. This happens only with the VVX 230 phones. The VVX 500 work fine. I will open another ticket for this.
Thanks for the help,
David
Hello @DM_NW
could I kindly ask you to mark this post as appropriate?
Best regards
Steffen Baier