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GSuite Standard Licensed - unable to add deskphone

Chris__B
Occasional Visitor

GSuite Standard Licensed - unable to add deskphone

Good Day,

 

We have licensed Google Voice Standard thru GSuite for Education.  I am trying to add 12 x Poly VVX 450 Obi Edition via Admin Console.  Google Admin console throws error - unable to add device.  When I contact Google Cloud Support this is what results:

Latest update:

At 2021-03-31 18:38 US/Pacific:
Thank you for the patience. Our partner, Polycom, has advised that they identified an issue in their system with claiming deskphones as Google Voice devices. They are working on a fix at a high priority. We expect the fix to be deployed very soon.

 

 

Description:
When admin tries to provision a new acquired device there is an error message: "unable to assign number to desk phone", or  "deskphone model is not supported".

Workaround:
There's no workaround available at this time, but we'll let you know if we learn of one.

POLY MODEL VVX 450

SOFTWARE 6.4.1.1

https://storage.googleapis.com/voice-deskphone/polycom/6-4-1-1/6411.xml

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