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General questions regarding firmware upgrades

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Advisor

General questions regarding firmware upgrades

Hi,

 

Hope someone will throw some light on these firmware related queries.

 

1. Does a VVX retain the firmware post a factory reset? To be clear, if a VVX500 was shipped with 5.0.2 and has since been upgraded to 5.4.0. What will be the version of its firmware post a factory reset?

 

2.When using a Provisioning Server (HTTPS/ HTTP based) to upgrade the firmware, will a Polycom device e.g. VVX500, upgrade each time it reboots OR factory resets?

 

3. Does a VVX500 perform a MD5 checksum when downloading a new firmware from a Provisioning Server? Will it disregard if the current firmware is the same as the new one?

 

4. Do the SoundPoints and SoundStations exhibit the same behaviour?

 

Regards

BRM

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Polycom Employee & Community Manager

Re: General questions regarding firmware upgrades

Hello BRM,

  1. A factory restore will only reset the settings back to factory standard and will not touch the phones software
  2. A phone will check for the software and compare the version. If it is the same it will no download it.
  3. See answer 3
  4. SPIP and SSIP phones work the same way as VVX phones

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 2
1 REPLY 1
Highlighted
Polycom Employee & Community Manager

Re: General questions regarding firmware upgrades

Hello BRM,

  1. A factory restore will only reset the settings back to factory standard and will not touch the phones software
  2. A phone will check for the software and compare the version. If it is the same it will no download it.
  3. See answer 3
  4. SPIP and SSIP phones work the same way as VVX phones

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 2