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[Google G Suite Voice] VVX 150 update to 6.3.1 Firmware Issue

Occasional Visitor

[Google G Suite Voice] VVX 150 update to 6.3.1 Firmware Issue

We have just purchased a set of VVX 150 phones for use with Google Voice, as instructed by the Google Voice platform.

 

The phones are now saying "Unsupported Firmware" and links to a Google help page that says the firmware should be updated to 6.3.1

 

Following both Google's instructions and the Polycom instructions to update the firmware both fail and the phones are stuck on 6.3.0

 

Can anyone help with how to force through an update to the latest firmware?

Message 1 of 7
6 REPLIES 6
Polycom Employee & Community Manager

Re: [SOFTWARE] VVX 150 update to 6.3.1 Firmware Issue

Hello @BiggJohn ,

 

welcome to the Poly Community.


For Google Voice to work please browse to the following via the Web Interface (username and password is admin and admin, respectively):

 

Obi_Google_01.png

  • Press “Submit” (at the bottom of the browser window) and then press “Reboot” (from the top right side of the browser window) at the device local webpage at your internet browser.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 7
Highlighted
Polycom Employee & Community Manager

Re: [SOFTWARE] VVX 150 update to 6.3.1 Firmware Issue

Hello @BiggJohn 

 

just an FYI:

 

  • Three desktop phones have been certified by Google: VVX 250, 350, and 450 OBi Edition phones. The devices feature crystal-clear audio and “Acoustic Fence technology” to eliminate noise and echos. These Poly phones will work with Google Voice for G Suite when the service enters general availability in 10 countries around the world.

 

The VVX 150 Obi Edition cannot be used with Google Voice at present.

 

Best Regards

 

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 3 of 7
Occasional Visitor

Re: [SOFTWARE] VVX 150 update to 6.3.1 Firmware Issue

Finally got the firmware upgraded.  Was not successful as suggested in previous post but was successful in download the XML file from the above live and then manually uploading it to the phone under "System Management" and then "Device Update" tab.

 

Now I'm trying to hook to GV through the obitalk.com page and still getting an error message when provisioning the phone that says:

 

"Connect Failed: 403 Forbidden (server=216.239.36.144"

 

Can you help with that? And yes I have GSuite for business and yes my account is enabled for GV and is currently working on the GV app on my phone.  Incoming and outgoing calls work just fine.

 

Thanks ahead of time!

Message 4 of 7
Occasional Visitor

Re: [SOFTWARE] VVX 150 update to 6.3.1 Firmware Issue

After all of the researching today, Google Voice is not yet supported through GStuite for Desk Phones..... disappointing to say the least on polycom and Google's part since they advertised "Desk Phone" support for the GV program we purchased.  Then we invested in the phones and no dice..... That's why I'm getting that message because its for the consumer version of google voice.  The enterprise level or GSuite version doesn't support it yet and there are no astericks or fine print to tell you that.... arghhh.

 

https://cloud.google.com/voice/

Message 5 of 7
Polycom Employee & Community Manager

Re: [SOFTWARE] VVX 150 update to 6.3.1 Firmware Issue

Hello @BearSGD ,

 

welcome to the Poly Community.

 

My reply to the original poster clearly explains that the VVX 150 running ObiEdition is not compatible with the newly announced service from Google.

 

As you did not specify what exact model you are using we can only assume that this is the limitation you are facing.

 

There is no requirement or support on the ObiTalk site for Google Voice and everything needs to be setup on the Google G Suite end.

 

Not knowing what geographical region you are in it is hard to advise anything else.

 

Please work with Google G Suite support on this.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 6 of 7
Polycom Employee & Community Manager

Re: [SOFTWARE] VVX 150 update to 6.3.1 Firmware Issue

Hello @BiggJohn 

 

you are correct as I have now found out.

 

Google is evaluating the Desk Phone service with BETA customers.

 

Details can be found at cloud.google.com/voice

 

Get help from voice-gtm-help@google.com

 

Regards

 

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 7 of 7