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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Purchased a used IP 335 and cannot connect to web interface -- it got IP address, tried to provision it with ringcentral over customer support, they can see the phone after I gave the mac address but they said there was a problem so I cannot call our/take calls. 

 

I then found the web interface is off. Tried to reset device -- reset all 3 options:

reset local

reset web

reset device

no change

 

Sip version 3.3.2.0413

 

Got it from a polycom emplyee from craigslist. What can I do to enable the web interafce to manual provision it? 

2 REPLIES 2
HP Recommended

Hello joey2150,

welcome to the Polycom Community.

I would suggest you contact the Polycom employee as this may be a beta device or a development signed phone.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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Thank you Steffen, I will contact him and post back. 

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