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Got a used IP 335 with web interface turned off

joey2150
Occasional Visitor

Got a used IP 335 with web interface turned off

Purchased a used IP 335 and cannot connect to web interface -- it got IP address, tried to provision it with ringcentral over customer support, they can see the phone after I gave the mac address but they said there was a problem so I cannot call our/take calls. 

 

I then found the web interface is off. Tried to reset device -- reset all 3 options:

reset local

reset web

reset device

no change

 

Sip version 3.3.2.0413

 

Got it from a polycom emplyee from craigslist. What can I do to enable the web interafce to manual provision it? 

Message 1 of 3
2 REPLIES 2
SteffenBaierUK
Polycom Employee & Community Manager

Re: Got a used IP 335 with web interface turned off

Hello joey2150,

welcome to the Polycom Community.

I would suggest you contact the Polycom employee as this may be a beta device or a development signed phone.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
joey2150
Occasional Visitor

Re: Got a used IP 335 with web interface turned off

Thank you Steffen, I will contact him and post back. 

Message 3 of 3