• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎01-30-2017 07:33 AM

HP Recommended

Hello,

I was attempting to implement the Polycom UC Software PTT/Group Paging Audio Packet Format as defined in Engineering Advisory 70568, however I am having a problem with the audio being garbled once it is played by the phone.

 

Please see this video for my current issue. First I play what the audio should sound like, then I play what I am getting through the phone:  https://www.youtube.com/watch?v=F2jC6SpJarc

 

I think I may be missing something from the documentation, but I am re-read it many times and I haven't been able to figure it out.  As a troubleshooting step I captured the packets of a paging session initiated from the phone and if I extract the bytes of audio of of these packets I am able to send it back to the phone successfully and hear it clearly.  This to me means that I have the audio in the wrong format, but I am using G711u as the doc suggests.

 

Any advice from anyone on what furthur troubleshooting steps I could try?

 

Thanks,

Joe

2 REPLIES 2

‎01-30-2017 09:02 AM

HP Recommended

Hello Joe,

welcome to the Polycom Community.

There is a bug in the document but the community search finds this older post => here <=

 

I am trying to get this corrected.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎01-30-2017 03:41 PM

HP Recommended

THANK YOU!!!

 

I have been banging my head against the wall for days. This solved my problem!

Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.