Solved: Re: Group Paging Failing

daleshew · ‎08-18-2016

Hello,

I am setting up a simple page group between three VVX 600 sets and one VVX400 set just to see if it would work for one of our situations. I pretty much left everything default in the sets' on-line configuration other than enabling the feature. The feature seems to work fine when the three 600s are assigned but once I add the 400, it causes the members to stop recieving the pages. To get it working again, I have to remove the 400 from the group and reboot the three 600s and it goes back to normal. Are the 600s the only sets that can recieve and send a page? They are all version 5.4.2.2834.

Thanks

Dale

SteffenBaierUK · ‎09-29-2016

Hello Dale,

The VVX600, VVX300 and VVX400 in this case are all out of warranty so you can simply call our US based helpdesk and open a Pay Per Incident ticket.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

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daleshew · ‎08-19-2016

Well scratch the previous post. It turns out that it doesn't matter what type of phones. They work for a few times after a reboot on each one and then after that, the feature acts up. Any issues with their software revision? Currently they are all 5.4.2.2834.

SteffenBaierUK · ‎08-24-2016

Hello

At present 5.5.0 is the latest. Please upgrade and test again and if it still fails open a support ticket via your POLYCOM reseller

Replied via a mobile device

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

daleshew · ‎09-26-2016

Tried the upgrade but when re-booting a set, I get a boot file error. Had to revert back to 5.4.2 to get my phones back up. Any known problems with the new version?

SteffenBaierUK · ‎09-26-2016

Hello Daleshew,

Did you check the Phone logs ?

As already advised please open a ticket so we can investigate this.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. In case this is some sort of an Internet discounter please post your phone's MAC address so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

daleshew · ‎09-28-2016

Hello Steffen,

I have three sets that I am testing with. Their mac addresses are 0004f280f653, 0004f2855da5, and 0004f280a829. Thanks for your help.

SteffenBaierUK · ‎09-29-2016

Hello Dale,

The VVX600, VVX300 and VVX400 in this case are all out of warranty so you can simply call our US based helpdesk and open a Pay Per Incident ticket.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post