-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Poly Phones
- Desk and IP Conference Phones
- Re: Group Paging Failing
Create an account on the HP Community to personalize your profile and ask a question
08-18-2016 10:33 AM
Hello,
I am setting up a simple page group between three VVX 600 sets and one VVX400 set just to see if it would work for one of our situations. I pretty much left everything default in the sets' on-line configuration other than enabling the feature. The feature seems to work fine when the three 600s are assigned but once I add the 400, it causes the members to stop recieving the pages. To get it working again, I have to remove the 400 from the group and reboot the three 600s and it goes back to normal. Are the 600s the only sets that can recieve and send a page? They are all version 5.4.2.2834.
Thanks
Dale
Solved! Go to Solution.
Accepted Solutions
09-29-2016 03:15 AM
Hello Dale,
The VVX600, VVX300 and VVX400 in this case are all out of warranty so you can simply call our US based helpdesk and open a Pay Per Incident ticket.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
08-19-2016 07:24 AM
Well scratch the previous post. It turns out that it doesn't matter what type of phones. They work for a few times after a reboot on each one and then after that, the feature acts up. Any issues with their software revision? Currently they are all 5.4.2.2834.
08-24-2016 08:17 PM
At present 5.5.0 is the latest. Please upgrade and test again and if it still fails open a support ticket via your POLYCOM reseller
Replied via a mobile device
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
09-26-2016 09:21 AM
Hello Daleshew,
Did you check the Phone logs ?
As already advised please open a ticket so we can investigate this.
In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. In case this is some sort of an Internet discounter please post your phone's MAC address so I can look up who would be able to support you.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
09-29-2016 03:15 AM
Hello Dale,
The VVX600, VVX300 and VVX400 in this case are all out of warranty so you can simply call our US based helpdesk and open a Pay Per Incident ticket.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Didn't find what you were looking for? Ask the community