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Group paging volume and use in EFK

SOLVED
eli
Occasional Advisor

Group paging volume and use in EFK

We're using VVX 400 phones with SPIP 5.2.0.8330.  

 

Is it possible to increase the volume of the group pages?  We just tried to move a client over to using group page from using a paging group from the server but the volume was too low.  It seems the max volume of group paging is different from the max loudspeaker volume that is used when pages are handled on the PBX.

 

Not sure if this should be in a separate post but is it also possible to include $Fpage$ in an EFK and have it automaticaly use the deffault paging group?  Right now it brings them to the paging screen where they can choose a group.

Message 1 of 6
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: Group paging volume and use in EFK

Hello ,

this described in this Knowledge base article => here <=

 

For the Softkey you need to keep in mind that a EFK is simply a reproduction of the key's a customer would press to archive a functionality.

 

Example:

 

<web feature.enhancedFeatureKeys.enabled="1" softkey.1.action="$Fpage$$FSoftkey4$" softkey.1.enable="1" 
softkey.1.label="PAGE" softkey.1.use.idle="1" softkey.1.precede="1" />

The above add's a new Softkey and automatically selects the default group.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 6
5 REPLIES 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: Group paging volume and use in EFK

Hello ,

this described in this Knowledge base article => here <=

 

For the Softkey you need to keep in mind that a EFK is simply a reproduction of the key's a customer would press to archive a functionality.

 

Example:

 

<web feature.enhancedFeatureKeys.enabled="1" softkey.1.action="$Fpage$$FSoftkey4$" softkey.1.enable="1" 
softkey.1.label="PAGE" softkey.1.use.idle="1" softkey.1.precede="1" />

The above add's a new Softkey and automatically selects the default group.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 6
eli
Occasional Advisor

Re: Group paging volume and use in EFK

Thank you Steffen!

 

This all seems to work like I need now.

Message 3 of 6
SteffenBaierUK
Polycom Employee & Community Manager

Re: Group paging volume and use in EFK

Hello Eli,

could you kindly mark this post so other users are aware when they are searching for the same?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 6
Ronak
Occasional Advisor

Re: Group paging volume and use in EFK

I have the  same issue, link provided for solution does not work, please suggest what has been applied to sovle the issue?

 

Regards

Message 5 of 6
SteffenBaierUK
Polycom Employee & Community Manager

Re: Group paging volume and use in EFK

Hello Ronak,

welcome to the Polycom Community.

It is always useful to include the currently used SIP or UC Software version as issues experienced or a question asked may already be addressed in a newer release.

Please also include your currently used Polycom Phone model and a bit more descriptive text other than "this does not work" as it did work for the original poster.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 6