Hello @J.Silva,
welcome to the Polycom Community.
A couple or all of your old posts => here <= are still open / pending as you have not marked these as "Accept as a solution" or at least provided some form of feedback or answer.
If they are in this state nobody finding them via a community search will know if an answer or advice provided was useful and has maybe helped you.
Could you therefore kindly go over them and mark or answer as appropriate ?
If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilize the community more efficiently.
In regards to the logs as already similar replied => here <=
End user cannot analyze logs as these are not meant for end user purposes.
Please open a support ticket via your POLYCOM reseller if you have a specific issue.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Please be aware:
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Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a web service request or call us .
The above is necessary in order to track issue internally within Polycom.
You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.
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