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Guide of log codes

SOLVED
Advisor

Guide of log codes

Hello, good day to everyone I would like to ask for your help to know if there is a guide or some document where all the definitions of the codes that send the logs of the polycom equipment Example

     1204121815|pps  |4|00|ppsOnEvLocalProfileProvision(): ProvDoc is NULL 1204122015|pps  |4|00
|sip  |4|00|doDnsListLookup(udp): doDnsSrvLookupForARecordList 'talos.bicentel.net' found no records

 

Thank you so much regards

Message 1 of 4
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Polycom Employee & Community Manager

Re: Guide of log codes

Hello @J.Silva,

I stated that the answer is similar.

 

You can look at the logs and try and post them here and either a Polycom employee or other enthusiast may respond but there is no "official" Guide as the logs are not meant for end customers to analyze as they may confuse an end user or similar.

 

You logs shows a DNS issue. How about checking this with wireshark or on your DNS ?

 

If you have an issue and cannot resolve it you must open a ticket.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 4
3 REPLIES 3
Highlighted
Polycom Employee & Community Manager

Re: Guide of log codes

Hello @J.Silva,

welcome to the Polycom Community.

 

A couple or all of your old posts => here <= are still open / pending as you have not marked these as "Accept as a solution" or at least provided some form of feedback or answer.

 

If they are in this state nobody finding them via a community search will know if an answer or advice provided was useful and has maybe helped you.

 

Could you therefore kindly go over them and mark or answer as appropriate ?

 

If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilize the community more efficiently. 

 

RecentlyAnswered.PNG

 

In regards to the logs as already similar replied => here <=

 

End user cannot analyze logs as these are not meant for end user purposes.


Please open a support ticket via your POLYCOM reseller if you have a specific issue.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
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Advisor

Re: Guide of log codes

then the logs of the teams can not we read them? Should we pass them to support?

and the previous one was a tech suport is different to the telephone equipment log
Message 3 of 4
Highlighted
Polycom Employee & Community Manager

Re: Guide of log codes

Hello @J.Silva,

I stated that the answer is similar.

 

You can look at the logs and try and post them here and either a Polycom employee or other enthusiast may respond but there is no "official" Guide as the logs are not meant for end customers to analyze as they may confuse an end user or similar.

 

You logs shows a DNS issue. How about checking this with wireshark or on your DNS ?

 

If you have an issue and cannot resolve it you must open a ticket.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 4