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Guide of log codes

SOLVED
Advisor

Guide of log codes

Hello, good day to everyone I would like to ask for your help to know if there is a guide or some document where all the definitions of the codes that send the logs of the polycom equipment Example

     1204121815|pps  |4|00|ppsOnEvLocalProfileProvision(): ProvDoc is NULL 1204122015|pps  |4|00
|sip  |4|00|doDnsListLookup(udp): doDnsSrvLookupForARecordList 'talos.bicentel.net' found no records

 

Thank you so much regards

Message 1 of 4
3 REPLIES
Polycom Employee & Community Manager

Re: Guide of log codes

Hello @J.Silva,

welcome to the Polycom Community.

 

A couple or all of your old posts => here <= are still open / pending as you have not marked these as "Accept as a solution" or at least provided some form of feedback or answer.

 

If they are in this state nobody finding them via a community search will know if an answer or advice provided was useful and has maybe helped you.

 

Could you therefore kindly go over them and mark or answer as appropriate ?

 

If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilize the community more efficiently. 

 

RecentlyAnswered.PNG

 

In regards to the logs as already similar replied => here <=

 

End user cannot analyze logs as these are not meant for end user purposes.


Please open a support ticket via your POLYCOM reseller if you have a specific issue.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 4
Advisor

Re: Guide of log codes

then the logs of the teams can not we read them? Should we pass them to support?

and the previous one was a tech suport is different to the telephone equipment log
Message 3 of 4
Highlighted
Polycom Employee & Community Manager

Re: Guide of log codes

Hello @J.Silva,

I stated that the answer is similar.

 

You can look at the logs and try and post them here and either a Polycom employee or other enthusiast may respond but there is no "official" Guide as the logs are not meant for end customers to analyze as they may confuse an end user or similar.

 

You logs shows a DNS issue. How about checking this with wireshark or on your DNS ?

 

If you have an issue and cannot resolve it you must open a ticket.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 4 of 4