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HANGING OR REBOOTING

fcabrera
Occasional Visitor

HANGING OR REBOOTING

I have many POLUYCOM 331 and 335 havoing issues where they rpeiodficaly hang or freeze, there seems to be no apparent reason the freeze can accure even while checking missed calls on phone.  We are using

 

APPver: 3.3.4.0085

COMP ver: 5.1.2.003

 

Has anyone experience this issue and what was fix if any?

 

Thank you,


Fernando

Message 1 of 5
4 REPLIES 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: HANGING OR REBOOTING

Hello Fernando,

welcome to the Polycom Community.

The VoIP FAQ contains this post that is a good starting point:

 

Oct 11, 2011 Question: How can I troubleshoot configuration Issues via Log Files or the phone GUI?

Resolution: Please check => here <=

 

A look at the logs should show any configuration issues.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
fcabrera
Occasional Visitor

Re: HANGING OR REBOOTING

Maybe I missed explained the issue.  The phones hanging or freezing can happen durring any phone fuction.  I will check logs but not sure config is issues, bassed on what I found in goole searches it maybe a firmware issues.  Can you confirm most stable firmware?

Message 3 of 5
fcabrera
Occasional Visitor

Re: HANGING OR REBOOTING

I noticed these errors from the site having this issues.

 

0004f238d345-boot.log:000046.810|copy |3|00|transport error: Error.
0004f238d345-boot.log:000046.810|copy |3|00|transport error buffer: connect() timed out!.

Message 4 of 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: HANGING OR REBOOTING

Hello Fernando,

 

you have a boot and an app log.

 

What I noticed is that the log level for the module copy is set to 3 instead of the standard 4.

 

I suggest you check your configuration and complete set of logs.

 

3.3.4 is the latest in the 3.3.x range, or if your phone is compatible you can upgrade to 4.0.3.

 

Above is all explained and documented in the FAQ.

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 5