I have many POLUYCOM 331 and 335 havoing issues where they rpeiodficaly hang or freeze, there seems to be no apparent reason the freeze can accure even while checking missed calls on phone. We are using
COMP ver: 5.1.2.003
Has anyone experience this issue and what was fix if any?
welcome to the Polycom Community.
The VoIP FAQ contains this post that is a good starting point:
Oct 11, 2011 Question: How can I troubleshoot configuration Issues via Log Files or the phone GUI?
Resolution: Please check => here <=
A look at the logs should show any configuration issues.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services
Maybe I missed explained the issue. The phones hanging or freezing can happen durring any phone fuction. I will check logs but not sure config is issues, bassed on what I found in goole searches it maybe a firmware issues. Can you confirm most stable firmware?
I noticed these errors from the site having this issues.
0004f238d345-boot.log:000046.810|copy |3|00|transport error: Error.
0004f238d345-boot.log:000046.810|copy |3|00|transport error buffer: connect() timed out!.
you have a boot and an app log.
What I noticed is that the log level for the module copy is set to 3 instead of the standard 4.
I suggest you check your configuration and complete set of logs.
3.3.4 is the latest in the 3.3.x range, or if your phone is compatible you can upgrade to 4.0.3.
Above is all explained and documented in the FAQ.