[HELP] Polycom IP500 reboot.

elmemis · ‎08-02-2013

Hi friends, I need help.

My Polycom IP500 reboot cycle after boot. There phones load bootroom and application. Phone show ext number in display but after 2 or 3 second reboot !!!

MAC.cfg

<?xml version="1.0" standalone="yes"?>
<!-- Default Master SIP Configuration File-->
<!-- Edit and rename this file to <Ethernet-address>.cfg for each phone.-->
<!-- $RCSfile: 000000000000.cfg,v $  $Revision: 1.15 $ -->
<APPLICATION APP_FILE_PATH="sip.ld" CONFIG_FILES="x3005.cfg, phone1.cfg, sip.cfg" MISC_FILES="" LOG_FILE_DIRECTORY="" OVERRIDES_DIRECTORY="" CONTACTS_DIRECTORY=""/>

sip.cfg and phone1.cfg (attach, open with notepad, not is a work document)

x3005.cfg

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<!-- Per-phone configuration in this file -->
<reginfo>
  <reg
        reg.1.displayName="3004"
        reg.1.address="3004"
        reg.1.label="3004"
        reg.1.auth.userId="3004"
        reg.1.auth.password="ab123456"
        reg.1.server.1.address="192.168.1.250"
        reg.1.server.1.port="5060"
        reg.1.server.1.expires="360"
        reg.1.server.1.register="1"
        reg.1.lineKeys="1"
   />
</reginfo>

MAC-boot.log

0802200139|so   |4|00|---------- Initial log entry ----------
0802200139|so   |4|00|+++ Note that bootrom log times are in GMT +++
0802200139|hw   |4|00|Initial log entry.
0802200139|wdog |4|00|Initial log entry
0802200139|cfg  |4|00|Initial log entry
0802200139|copy |3|00|Initial log entry
0802200139|cdp  |4|00|Initial log entry
0802200139|cdp  |5|00|CDP is DISABLED.
0802200139|cdp  |5|00|802.1Q/VLAN tagging is DISABLED.
0802200139|so   |3|00|Platform: Model=SoundPoint IP 500, Assembly=2345-11500-001 Rev=A
0802200139|so   |3|00|Platform: Board=2345-11500-001 A
0802200139|so   |3|00|Platform: MAC=0004f2007c50, IP=Unknown, Subnet Mask=Unknown
0802200139|so   |3|00|Platform: BootBlock=2.1.0 13-Sep-02 13:45
0802200139|so   |3|00|Application, main: Label=BOOT, Version=3.2.3.0002 24-Jan-07 18:56
0802200139|so   |3|00|Application, main: P/N=YYYY-YYYYY-YYY
0802200139|app1 |4|00|Initial log entry.
0802200140|so   |3|00|Link status is Net up, PC down.
0802200140|app1 |3|00|DNS resolver servers are '192.168.1.1' '200.40.30.245'
0802200140|app1 |3|00|DNS resolver search domain is 'dnsi.uy'
0802200149|app1 |3|00|Time has been set from 192.168.1.250 (192.168.1.250).
0802200149|app1 |3|00|DHCP returned result 0x3E7 from server 192.168.1.250.
0802200149|app1 |3|00|   Phone IP address is 192.168.1.108.
0802200149|app1 |3|00|   Subnet mask is 255.255.255.0.
0802200149|app1 |3|00|   Gateway address is 192.168.1.1.
0802200149|app1 |3|00|   Time server is 192.168.1.250.
0802200149|app1 |3|00|   GMT offset is -14400 seconds.
0802200149|app1 |3|00|   DNS server is 192.168.1.1.
0802200149|app1 |3|00|   DNS alternate server is 200.40.30.245.
0802200149|app1 |3|00|   DNS domain is taglioretti.uy.
0802200149|app1 |3|00|Bootline: eim(0,0)bootHost:flash e=192.168.1.108:ffffff00:258:51fc1024 h=192.168.1.250 g=192.168.1.1 u=poly pw=**** f=0x40 tn=Ci
0802200149|app1 |3|00|Bootline: rcaIP
0802200154|cfg  |3|00|Image bootrom.ld has not changed
0802200155|cfg  |3|00|Image sip.ld has not changed
0802200222|app1 |4|00|Loaded application sip.ld successfully, errors 0x0.
0802200222|app1 |6|00|Uploading boot log, time is FRI AUG 02 20:02:22 2013

MAC-app.log

0802200236|so   |*|02|---------- Initial log entry ----------
0802200236|so   |*|02|Platform: Model=SoundPoint IP 500, Assembly=2345-11500-001 Rev=A
0802200236|so   |*|02|Platform: MAC=0004f2007c50, IP=192.168.1.108, Subnet Mask=255.255.255.0
0802200236|so   |*|02|Platform: BootBlock=2.1.0 13-Sep-02 13:45
0802200236|so   |*|02|Platform: Bootrom=3.2.3.0002 24-Jan-07 18:56
0802200236|so   |*|02|Application, main: Label=SIP, Version=2.1.3.0028 17-Jan-08 17:29
0802200236|so   |*|02|Application, main: P/N=3150-11530-213
0802200236|hw   |*|02|Initial log entry. Current logging level 4
0802200236|ares |*|02|Initial log entry. Current logging level 4
0802200236|dns  |*|02|Initial log entry. Current logging level 3
0802200236|cfg  |*|02|Initial log entry. Current logging level 3
0802200236|dns  |*|02|DNS resolver servers are '192.168.1.1' '200.40.30.245'
0802200236|dns  |*|02|DNS resolver search domain is 'taglioretti.uy'
0802200236|log  |*|02|Initial log entry. Current logging level 4
0802200236|utilm|*|02|Initial log entry. Current logging level 4
0802200236|copy |*|02|Initial log entry. Current logging level 3
0802200236|rtos |*|02|Initial log entry. Current logging level 4
0802200236|sec  |*|02|Initial log entry. Current logging level 4
0802200236|copy |3|02|'ftp://poly:****@192.168.1.250/bootrom.ld' from '192.168.1.250'
0802200236|cfg  |3|02|Prm|Image bootrom.ld has not changed
0802200236|copy |3|02|Download of 'bootrom.ld' succeeded on attempt 1 (addr 1 of 1)
0802200236|copy |3|02|'ftp://poly:****@192.168.1.250/0004f2007c50.cfg' from '192.168.1.250'
0802200236|copy |3|02|Download of '0004f2007c50.cfg' succeeded on attempt 1 (addr 1 of 1)
0802200236|copy |3|02|'ftp://poly:****@192.168.1.250/sip.ld' from '192.168.1.250'
0802200236|cfg  |3|02|Prm|Image sip.ld has not changed
0802200236|copy |3|02|Download of 'sip.ld' succeeded on attempt 1 (addr 1 of 1)
0802200236|copy |3|02|'ftp://poly:****@192.168.1.250/x3005.cfg' from '192.168.1.250'
0802200236|copy |3|02|Download of 'x3005.cfg' succeeded on attempt 1 (addr 1 of 1)
0802200236|cfg  |3|02|Prm|Updated x3005.cfg.
0802200236|copy |3|02|'ftp://poly:****@192.168.1.250/phone1.cfg' from '192.168.1.250'
0802200236|copy |3|02|Download of 'phone1.cfg' succeeded on attempt 1 (addr 1 of 1)
0802200236|cfg  |3|02|Prm|Updated phone1.cfg.
0802200236|copy |3|02|'ftp://poly:****@192.168.1.250/sip.cfg' from '192.168.1.250'
0802200236|copy |3|02|Download of 'sip.cfg' succeeded on attempt 1 (addr 1 of 1)
0802200236|cfg  |3|02|Prm|Updated sip.cfg.
0802200236|cfg  |*|02|Prm|Configuration file "x3005.cfg" is from template Unknown, revision Unknown
0802200236|cfg  |*|02|Prm|Configuration file "phone1.cfg" is from template phone1.cfg, revision 1.73.6.7
0802200236|cfg  |*|02|Prm|Configuration file "sip.cfg" is from template sip.cfg, revision 1.130.2.51.2.13
0802200236|so   |*|02|Configuration files: x3005.cfg, phone1.cfg, sip.cfg
0802200236|copy |3|02|'ftp://poly:****@192.168.1.250/0004f2007c50-phone.cfg' from '192.168.1.250'
0802200236|copy |4|02|Download of '0004f2007c50-phone.cfg' FAILED on attempt 1 (addr 1 of 1)
0802200236|copy |4|02|Server '192.168.1.250' said '0004f2007c50-phone.cfg' is not present
0802200236|utilm|4|02|uBLFCompressed: File /ffs0/local/0004f2007c50-phone_cfg.zzz does not exist or is empty
0802200236|sec  |4|02|utilCryptoConfigFileEncrypted: Could not read file /ffs0/local/0004f2007c50-phone_cfg.zzz.
0802200236|cfg  |3|02|Edit|Local cfg not found: /ffs0/local/0004f2007c50-phone_cfg.zzz
0802200236|cfg  |3|02|Edit|Creating new file: /ffs0/local/0004f2007c50-phone_cfg.zzz
0802200236|utilm|4|02|uBLFCompressed: File /ffs0/local/0004f2007c50-phone_cfg.zzz does not exist or is empty
0802200236|cfg  |5|02|Prm|Error when decompressing config file /ffs0/local/0004f2007c50-phone_cfg.zzz.
0802200236|cfg  |3|02|RT|Runtime SNTP parameters updated.
0802170236|log  |*|02|Log render level set to 1
0802170236|rdisk|*|02|Initial log entry. Current logging level 4
0802170236|res  |*|02|Initial log entry. Current logging level 4
0802170236|httpa|*|02|Initial log entry. Current logging level 4
0802170236|cdp  |*|02|Initial log entry. Current logging level 4
0802170236|cdp  |*|02|CDP is DISABLED.
0802170236|sys  |*|02|Initial log entry. Current logging level 4
0802170236|wdog |*|02|Initial log entry. Current logging level 4
0802170300|copy |3|02|'ftp://poly:****@192.168.1.250/0004f2007c50-directory.xml' from '192.168.1.250'
0802170300|copy |4|02|Download of '0004f2007c50-directory.xml' FAILED on attempt 1 (addr 1 of 1)
0802170300|copy |4|02|Server '192.168.1.250' said '0004f2007c50-directory.xml' is not present
0802170300|utilm|4|02|uBLFCompressed: File /ffs0/local/local-directory_xml.zzz does not exist or is empty
0802170300|sec  |4|02|utilCryptoConfigFileEncrypted: Could not read file /ffs0/local/local-directory_xml.zzz.
0802170300|copy |3|02|'ftp://poly:****@192.168.1.250/000000000000-directory.xml' from '192.168.1.250'
0802170300|copy |4|02|Download of '000000000000-directory.xml' FAILED on attempt 1 (addr 1 of 1)
0802170300|copy |4|02|Server '192.168.1.250' said '000000000000-directory.xml' is not present
0802170300|ssps |*|02|Initial log entry. Current logging level 4
0802170300|dbuf |*|02|Initial log entry. Current logging level 4
0802170300|httpd|*|02|Initial log entry. Current logging level 4
0802170300|key  |*|02|Initial log entry. Current logging level 4
0802170300|ssps |*|02|Application, comp. 1: Label=PolyDSP Orion Mem2 FS1, Version=1.3.7.0007 22-Mar-07 08:26
0802170300|ssps |*|02|Application, comp. 1: P/N=3150-11580-137.
0802170300|pps  |*|02|Initial log entry. Current logging level 4
0802170300|sip  |*|02|Initial log entry. Current logging level 4
0802170300|cfg  |4|02|Edit|Error 0x388002 attempting stat of /ffs0/local/0004f2007c50-phone_cfg.zzz

this line: 0802170300|cfg |4|02|Edit|Error 0x388002 attempting stat of /ffs0/local/0004f2007c50-phone_cfg.zzz ????

Sorry my bad english.

SteffenBaierUK · ‎08-04-2013

Hello elmemis,

welcome to the Polycom Community.

This is most likely caused by some miss configuration.

I would suggest you point the phone to a different provisioning server and manually provision the phone from a fresh clean downloaded SIP 2.1.3 version and manually configure your SIP settings.

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

and

Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.

elmemis · ‎08-04-2013

Hi Steffan, thanks for your help.

The problem persist. I downloaded sip 2.1.3 and bootroom 3.2.3 from this link CLICK . I tried another server ftp and dhcp and don't work.

sip.cfg and phone1.cfg were not touched, are the originals, I only create file MAC-phone.cfg with this content:

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<!-- Application SIP Mink 4.0.0.26884 09-Sep-11 12:32 -->
<!-- Created 19-09-2011 10:50 -->
<CONFIG>
        <OVERRIDES
                reg.1.address="3004"
                reg.1.auth.password="ab123456"
                reg.1.auth.userId="3004"
                reg.1.label="3004"
                reg.1.server.1.address="sip.server"
                />
</CONFIG>

and problem persist.

Show extension on display and reboot phone.

In the company we have 150 phones IP301 and 50 Shoreline IP100 (same IP500) working properly but Polycom IP500 don't work!!!

Our SIP servers are Asterisk 1.4, 1.6 and 11.2.

I need help! :(

elmemis · ‎08-04-2013

I could!!!! phones works!

Phones works with SPIP 2.1.2 and BootRoom 3.2.3, I tested and work. Try to reload the SPIP 2.1.3 version and it did not work.

In SPIP 2.1.3 correct this issue:

37995: Called party does not hear audio for 3 to 4 seconds after answering.

Polycom can resolve this issue or these phones are no longer supported?

Thanks for your help.

SteffenBaierUK · ‎08-04-2013

Hello elmemis,

The SoundPoint IP 500 has reached End of Life. Parts, support will no longer be available for this product after 5/01/2011. The SoundPoint 500 has been replaced by the SoundPoint IP 450 and 550.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.

SteffenBaierUK · ‎08-06-2013

Hello elmemis,

as a final follow up based on your comment:

" I only create file MAC-phone.cfg with this content:"

Only the phone creates this file and if you created this yourself you are not following the correct guidelines.

The Polycom phones create their own files like <mac>-phone.cfg, <mac>-web.cfg, <mac>-calls.cfg etc.

You should never use the same name for your own files.

Best Regards

Steffen Baier

<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.

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