I have been trying to set up the subject but I can't seem to make it work. 8x8.com portal call this feature Call Park Extension. However, based on a lot of Poly Admin guide I read, no mention about the Call Park Extension.
Hoping somebody in the community can help me with this setup. Been checking the different articles in this community but can't find anything similar.
Let’s say we need to set up an efficient call flow in a hardware store with Lighting, Paints, and Lumber departments. When the front desk answers a call for the Lighting department., the front desk parks the call to the Lighting department extension. The call is then retrieved by the Lighting department.
The front desk presses the BLF key to park the call for the Lighting department. The Lighting department presses the blinking BLF key on their phone to retrieve the call.
Phone Basic Information:
Phone Model: VVX 410
Part Number: 3111-46162-001 Rev:A
MAC Address: 00:04:F2:55:F6:E4
IP Mode: IPv4
IP Address: 192.168.1.2
UC Software Version: 18.104.22.1687 (SIP/UC using PDMS)
Updater Version: 22.214.171.124223
Call Platform: Cisco BroadWorks
Hello @jamimo ,
Welcome back to the Poly Community.
Some of this is set up in our config file and some is setup on the Broadsoft.
Repeat the below for each phone changing the attendant.uri address for each. The specific star codes may need to change depending on how you've set up your broadsoft as well:
<KeySystemBlfParkRetrieve reg.1.enhancedCallPark.enabled="1" attendant.uri="<myBlfListAddress>" attendant.callAction="Park" attendant.callActionMenu.enabled="0" attendant.restrictPickup="0" attendant.behaviors.display.spontaneousCallAppearances.normal="0" call.directedCallPickupMethod="legacy" call.parkedCallRetrieveMethod="legacy" call.directedCallPickupString="*97" call.parkedCallString="*68" call.parkedCallRetrieveString="*88" feature.enhancedCallPark.allowAudioNotification="1" feature.enhancedCallPark.allowBLFAudioNotification="1" />
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