-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Poly Phones
- Desk and IP Conference Phones
- Re: HOLD issue after multiple times
Create an account on the HP Community to personalize your profile and ask a question
11-14-2014 05:34 PM
We use an Ingate SIParator to help us address far-end NAT. Polycom registered phones to the SIParator will be able to place a call on HOLD the first time, but additional attempts to place the caller on hold will fail. Aastra phones registered to the SIParator do not exhibit this issue.
Ingate support looked that trace logs and indicated, "In a hold call I would expect to see sendonly or inactive for media attributes. But what I actually see instead is a change in packetization time - from 20 to 40. The Polycom tries to honor this the first time - some devices are really poor at changing packetization time, I find. Every subsequent 'hold' that comes in via the reINVITE, results in a 491 request pending from the Polycom - it probably choked on the 20-40 change request."
Is there anything I can configure on the Polycom IP 321 / 550 phone that will resolve this issue?
Thanks,
Chris
Solved! Go to Solution.
Accepted Solutions
11-17-2014 12:11 PM
Hello Chris,
from the top of my head I am not aware of a parameter that would influence this and can only suggest to raise this via your Polycom reseller so our support team can analyze the data.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
11-15-2014 01:33 AM
Hello Chris,
welcome to the Polycom Community.
It is always useful to include the currently used software version as issues experienced may already be addressed in a newer release.
This also allows yourself and others to check against current software release notes.
Therefore the Polycom VoIP FAQ contains this post here:
Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
11-17-2014 12:11 PM
Hello Chris,
from the top of my head I am not aware of a parameter that would influence this and can only suggest to raise this via your Polycom reseller so our support team can analyze the data.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Didn't find what you were looking for? Ask the community