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HOLD issue after multiple times

SOLVED
rosenstc
Occasional Contributor

HOLD issue after multiple times

We use an Ingate SIParator to help us address far-end NAT.  Polycom registered phones to the SIParator will be able to place a call on HOLD the first time, but additional attempts to place the caller on hold will fail.  Aastra phones registered to the SIParator do not exhibit this issue.

 

Ingate support looked that trace logs and indicated, "In a hold call I would expect to see sendonly or inactive for media attributes. But what I actually see instead is a change in packetization time - from 20 to 40. The Polycom tries to honor this the first time - some devices are really poor at changing packetization time, I find. Every subsequent 'hold' that comes in via the reINVITE, results in a 491 request pending from the Polycom - it probably choked on the 20-40 change request."

 

Is there anything I can configure on the Polycom IP 321 / 550 phone that will resolve this issue?

 

Thanks,

Chris

Message 1 of 5
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: HOLD issue after multiple times

Hello Chris,

from the top of my head I am not aware of a parameter that would influence this and can only suggest to raise this via your Polycom reseller so our support team can analyze the data.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 5
4 REPLIES 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: HOLD issue after multiple times

Hello Chris,

welcome to the Polycom Community.

It is always useful to include the currently used software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
rosenstc
Occasional Contributor

Re: HOLD issue after multiple times

The software we are running is:

 

Version 4.0.7.2514

 

BootBlock: 3.0.2.0024

 

Thanks,

Chris

Message 3 of 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: HOLD issue after multiple times

Hello Chris,

from the top of my head I am not aware of a parameter that would influence this and can only suggest to raise this via your Polycom reseller so our support team can analyze the data.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 5
rosenstc
Occasional Contributor

Re: HOLD issue after multiple times

 

I have not found a solution to this issue.  We will simply have to denote this as a feature limitation with the interaction between the SIParator and the NEC SV8500. 

Message 5 of 5