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HTTP Command for OFFHOOK an incoming call (VVX 300)

aurels
Visitor

HTTP Command for OFFHOOK an incoming call (VVX 300)

Hello,

I look for how to send an HTTP request to simulate pressing on the button "off-hook" / "on-hook", to take an incoming call.

 

Before, I used SNOM phones, and it was possible to do that with this command :

http://X.X.X.X/command.htm?key=OFFHOOK

 

I looked in the HTTP PUSH documentation for developers, but I haven't found a solution.

http://www.polycom.com/content/dam/polycom/common/documents/guides/spip-ssip-vvx-developers-qrg-enus...

 

Is that possible?

 

Thank you.

Message 1 of 6
5 REPLIES 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: HTTP Command for OFFHOOK an incoming call (VVX 300)

Hello aurels,

welcome to the Polycom Community.

 

This is a little more complex and not yet officially documented.

 

The Phones status needs to be queried in order to determine the current call reference for the specific call you are after.

The community's VoIP FAQ contains this post here:

Nov 10, 2014 Question:How can I check the status of a Polycom SoundPoint IP, SoundStation IP or a VVX Phone?

Resolution: Please check => here <=


Based on the above CallReference a PUSH command can be send to the phone with a Critical state so the Phone actions this.

 

The community's VoIP FAQ contains this post here:

 

Feb 04, 2013 Question: Can I remotely control the Phone or send content to the Phone?

Answer: The <apps/> parameter can be used to utilize the push server controls and more information can be found => here <=

 

The String to answer the specific call for example would look like:

 

<PolycomIPPhone><Data priority="Critical">CallAction:Answer;nCallReference=0xddb370</Data></PolycomIPPhone>

 

To hang up the call it would look like:

 

<PolycomIPPhone><Data priority="Critical">CallAction:Endcall;nCallReference=0xddb370</Data></PolycomIPPhone>

 

The 0x is always required before the actual CallReference and I will by the end of the month create a detailed FAQ article outlining other commands.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 6
aurels
Visitor

Re: HTTP Command for OFFHOOK an incoming call (VVX 300)

Thank you, but yours links :

http://community.polycom.com/t5/Polycom-Endpoints-Forum/FAQ-How-can-I-check-the-status-of-a-Polycom-...

and :

http://community.polycom.com/t5/Polycom-Endpoints-Forum/FAQ-Can-I-remotely-control-the-Phone-or-send...

 

Don't work, I have this message :

"The topic you are trying to access is not available."

 

How I can this that ?

 

Message 3 of 6
SteffenBaierUK
Polycom Employee & Community Manager

Re: HTTP Command for OFFHOOK an incoming call (VVX 300)

Hello aurelts,

The above links to the development section => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 6
aurels
Visitor

Re: HTTP Command for OFFHOOK an incoming call (VVX 300)

I have this message :

"You do not have sufficient privileges for this resource or its parent to perform this action.

Click your browser's Back button to continue."

 
I need privileges to see the FAQ ?
 
The detailed FAQ article is now online ?
 
Cordially.
Message 5 of 6
SteffenBaierUK
Polycom Employee & Community Manager

Re: HTTP Command for OFFHOOK an incoming call (VVX 300)

Hello aurels,

the section is currently reworked. Please try it on a later stage.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 6