Hello SamF,
To my knowledge this is working as designed and is governed by international / national laws.
There are parameters that can manually adjust the phone's volume levels but you would need to raise a ticket via your Polycom reseller in order for our support team to advise you on the levels and make you aware that changing these may violate above laws.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
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