Plantronics + Polycom. Now together as Poly Logo

Handset volume

Frequent Advisor

Handset volume

Hi all,


I understand that due to regulations the phone reverts its handset volume after a call.

with <Volume voice.volume.persist.handset="1"/> it will remain in place.


The question is how you can get it to save even after a reboot of the phone.


My customers are complaining that after a configuration update or a reboot the volume is back at the default.

Any way to avoid this?

Message 1 of 2
Polycom Employee & Community Manager

Re: Handset volume

Hello SamF,

To my knowledge this is working as designed and is governed by international / national laws.


There are parameters that can manually adjust the phone's volume levels but you would need to raise a ticket via your Polycom reseller in order for our support team to advise you on the levels and make you aware that changing these may violate above laws.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2