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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Since upgrading to firmware 4.0.2 we are not able to handup the calls with Polycom 650. The speaker button or headset button stays lit and we have to manually use the softkeys(more>end call) to hang it up.

 

Does anyone have a solution?

1 REPLY 1
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Hello itsupport,

welcome to the Polycom Community.

I can only guess that you upgraded from a pre UCS 3.3.x Software and are using some sip.cfg / phone1.cfg or custom files.

 

I would suggest you check your <mac>-app.log / <mac>-boot.log for any errors and if above guess is correct utilize the cfcUtility as described in the newly added FAQ post:

 

Oct 03, 2012 QuestionWhat is the cfcUtility and where can I get it?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
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