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Hard button speaker & headset issue IP 650

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Hard button speaker & headset issue IP 650

Since upgrading to firmware 4.0.2 we are not able to handup the calls with Polycom 650. The speaker button or headset button stays lit and we have to manually use the softkeys(more>end call) to hang it up.


Does anyone have a solution?

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Polycom Employee & Community Manager

Re: Hard button speaker & headset issue IP 650

Hello itsupport,

welcome to the Polycom Community.

I can only guess that you upgraded from a pre UCS 3.3.x Software and are using some sip.cfg / phone1.cfg or custom files.


I would suggest you check your <mac>-app.log / <mac>-boot.log for any errors and if above guess is correct utilize the cfcUtility as described in the newly added FAQ post:


Oct 03, 2012 QuestionWhat is the cfcUtility and where can I get it?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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