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Hard limit on VVX expansion BLF?

tesno2
Occasional Visitor

Hard limit on VVX expansion BLF?

Hello,

 

We have a VVX 411 with the color expansion module running UC 5.7.0.11768.

Connecting to an Asterisk/FreePBX server, working great.

We would like to use all available Line Keys on the system: 16 on the phone, 28 on the expansion unit = 44 keys.

Of the 12 keys on the phone we want 5 Line keys, 11 BLF.

We want all 28 keys on the expansion to be BLF. Total desired BLF = 39.

 

I followed the directions to create a mac-features.cfg file and the Line and BLF keys on the phone are good.

However, the number of BLFs on the expansion is maxing out at 22 (34-12=22). I define more BLF keys but they do not appear and there are 6 available slots on the expansion module.

 

This appears to be related to the message in the phone web interface:

Admin / Utilities / Link Key Configuration:

Active Line and Speed Dial Keys
Max = 34

We are not using the web interface for configuration but .cfg files.

 

I have seen somewhere in the docs there is a limit of 50 BLF keys but we are trying to define less than 50.

 

Can you explain the 34 limit?

Is this a hard limit on the expansion module or is there some way we can address all the keys?

It seems strange to sell a 28 key module but you cannot use all the keys.

 

Thanks,

 

Jerry.

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1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: Hard limit on VVX expansion BLF?

Hello @tesno2,

welcome to the Polycom Community.

The UC Software 5.7.0 Admin Guide lists the 34 line limit on page 306 in the section "Maximum Number of Registrations"

 

There is also a difference between the attendant.uri method and the attendant.resourceList.x.address.

 

The VoIP FAQ lists a few restrictions:

 

May 12, 2016 Question:Are there any limitations on Hunt Group's or BLF / Busy Lamp Field?

Resolution: Please check => here <= 

 

We are selling the expansion modules as they can be used as speed dials etc.

 

Please provide a backup of your configuration so someone can check if you made any mistakes.

 

Utilities > Phone Backup & Restore > Phone Backup > Phone Backup


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
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