• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

I have followed document from polycom but I am getting 404 error. I tried to change password and user name many times. attached the log file with it

Phone Information Phone Model CX5500 Part Number CX5500 Rev:20 MAC Address   IP Address   UC Software Version 5.0.1.8076 Device Software Version 1.1.0.10114 Product Serial Number   Power Data Box Hardware Version 003.8 Tabletop Hardware Version 000.00

4 REPLIES 4
HP Recommended

Hello samtm123,

welcome to the Polycom Community.

 

I can only assume you mean a CX5500. Please be aware that the CUCM is not an officially supported platform for this device.

The community's VoIP FAQ contains this post here:

 

Jul 17, 2014 Question:

Can I deploy Polycom® SoundStation® IP Conference Phones with Cisco® Unified Communications Manager (CUCM)

?

Resolution: Please check => here <=

 

The above are instructions for our conference phones which should be applicable for your device as well.

 

I also suggest upgrading the software.



Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

I have followed same like those document.. this is what I am seeing in the logs.

 

1222185842|sip  |3|03|CTcpSocket::ConnectThreadLocal. Trying to connect IP 10.5.211.5:5060
1222185842|sip  |3|03|connectNonBlock is successfull
1222185842|sip  |3|03|Creating recv Thread
1222185842|sip  |3|03|Waiting on recv Thread
1222185842|sip  |3|03|CTcpSocket::OnRecvData
1222185842|sip  |3|03|UA Client Non-INVITE REGISTER trans state 'callingTrying'->'proceeding' by 100 resp 65 timeout(0x2aef03e8)
1222185842|sip  |3|03|CTrans::InitNonInviteRetransSchedule retryCount 0
1222185842|sip  |3|03|Waiting on recv Thread
1222185843|sip  |3|03|CTcpSocket::OnRecvData
1222185843|sip  |3|03|UA Client Non-INVITE REGISTER trans state 'proceeding'->'completed' by 401 resp 10 timeout(0x2aef03e8)
1222185843|sip  |3|03|401 challenge received
1222185843|sip  |3|03|Waiting on recv Thread
1222185843|sip  |3|03|CTcpSocket::OnRecvData
1222185843|sip  |3|03|UA Client Non-INVITE REGISTER trans state 'callingTrying'->'proceeding' by 100 resp 65 timeout(0x2aef12c8)
1222185843|sip  |3|03|CTrans::InitNonInviteRetransSchedule retryCount 0
1222185843|sip  |3|03|Waiting on recv Thread
1222185843|sip  |3|03|CTcpSocket::OnRecvData
1222185843|sip  |3|03|UA Client Non-INVITE REGISTER trans state 'proceeding'->'completed' by 404 resp 10 timeout(0x2aef12c8)

 

HP Recommended

Hello samtm123,

A 404 error is usually username or password related so the community's VoIP FAQ contains this post here:

 

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=

 

The above should enable you to verify that you are using the correct user and the only other thing that could go wrong would be the password.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

resoved after removed second server info from line.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.