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Having issues with cx550 registeration with CUCM 10.5 (cisco call manager)

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Occasional Advisor

Having issues with cx550 registeration with CUCM 10.5 (cisco call manager)

I have followed document from polycom but I am getting 404 error. I tried to change password and user name many times. attached the log file with it

Phone Information Phone Model CX5500 Part Number CX5500 Rev:20 MAC Address   IP Address   UC Software Version 5.0.1.8076 Device Software Version 1.1.0.10114 Product Serial Number   Power Data Box Hardware Version 003.8 Tabletop Hardware Version 000.00

Message 1 of 5
4 REPLIES 4
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Polycom Employee & Community Manager

Re: Having issues with cx550 registeration with CUCM 10.5 (cisco call manager)

Hello samtm123,

welcome to the Polycom Community.

 

I can only assume you mean a CX5500. Please be aware that the CUCM is not an officially supported platform for this device.

The community's VoIP FAQ contains this post here:

 

Jul 17, 2014 Question:

Can I deploy Polycom® SoundStation® IP Conference Phones with Cisco® Unified Communications Manager (CUCM)

?

Resolution: Please check => here <=

 

The above are instructions for our conference phones which should be applicable for your device as well.

 

I also suggest upgrading the software.



Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
Highlighted
Occasional Advisor

Re: Having issues with cx550 registeration with CUCM 10.5 (cisco call manager)

I have followed same like those document.. this is what I am seeing in the logs.

 

1222185842|sip  |3|03|CTcpSocket::ConnectThreadLocal. Trying to connect IP 10.5.211.5:5060
1222185842|sip  |3|03|connectNonBlock is successfull
1222185842|sip  |3|03|Creating recv Thread
1222185842|sip  |3|03|Waiting on recv Thread
1222185842|sip  |3|03|CTcpSocket::OnRecvData
1222185842|sip  |3|03|UA Client Non-INVITE REGISTER trans state 'callingTrying'->'proceeding' by 100 resp 65 timeout(0x2aef03e8)
1222185842|sip  |3|03|CTrans::InitNonInviteRetransSchedule retryCount 0
1222185842|sip  |3|03|Waiting on recv Thread
1222185843|sip  |3|03|CTcpSocket::OnRecvData
1222185843|sip  |3|03|UA Client Non-INVITE REGISTER trans state 'proceeding'->'completed' by 401 resp 10 timeout(0x2aef03e8)
1222185843|sip  |3|03|401 challenge received
1222185843|sip  |3|03|Waiting on recv Thread
1222185843|sip  |3|03|CTcpSocket::OnRecvData
1222185843|sip  |3|03|UA Client Non-INVITE REGISTER trans state 'callingTrying'->'proceeding' by 100 resp 65 timeout(0x2aef12c8)
1222185843|sip  |3|03|CTrans::InitNonInviteRetransSchedule retryCount 0
1222185843|sip  |3|03|Waiting on recv Thread
1222185843|sip  |3|03|CTcpSocket::OnRecvData
1222185843|sip  |3|03|UA Client Non-INVITE REGISTER trans state 'proceeding'->'completed' by 404 resp 10 timeout(0x2aef12c8)

 

Message 3 of 5
Highlighted
Polycom Employee & Community Manager

Re: Having issues with cx550 registeration with CUCM 10.5 (cisco call manager)

Hello samtm123,

A 404 error is usually username or password related so the community's VoIP FAQ contains this post here:

 

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=

 

The above should enable you to verify that you are using the correct user and the only other thing that could go wrong would be the password.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 5
Highlighted
Occasional Advisor

Re: Having issues with cx550 registeration with CUCM 10.5 (cisco call manager)

resoved after removed second server info from line.

Message 5 of 5