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Headset Echo Issue with VVX 300

Occasional Advisor

Headset Echo Issue with VVX 300

Hello there,

 

We have an AGPTEK Call Center Headset that we want to use with a VVX 300 phone. However, there is a noticeable echo happening when we use it. When I use the headset to call someone else or if that person calls me, that person hears an echo on their phone and I do not. Echo Cancellation is enabled on both phones. It was worse without it. 

 

I also tried using a cell phone to call the VVX 300 and I can hear an echo as well. Is there anyway I can remedy this? If not, do you have a recommended headset to use for this phone?

Message 1 of 4
3 REPLIES
Polycom Employee & Community Manager

Re: Headset Echo Issue with VVX 300

Hello

There is an FAQ post on headsets

Replied via a mobile device
Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 4
Occasional Advisor

Re: Headset Echo Issue with VVX 300

Do you have a link and/or a ttile name of this FAQ?

Message 3 of 4
Polycom Employee & Community Manager

Re: Headset Echo Issue with VVX 300

Simply search the FAQ in my signature for the word headset

Replied via a mobile device
Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 4 of 4