Plantronics + Polycom. Now together as Poly Logo

Headset not hanging up

SOLVED
Highlighted
Polycom Employee & Community Manager

Re: Headset not hanging up

Hello all,

 

Let me try to elaborate this with a different example:

 

  • A car manufacturer does (usually) not sell directly to the people using their cars

  • A car manufacturer sells their cars via car dealerships

  • These car dealerships have to sell a certain amount of cars in order to keep their accreditation to be an official dealership for the specific car manufacturer.
    In addition the car dealership needs to ensure their employees are trained on the cars they are selling and the garage must be able to provide support to the customers who purchased the car.
    If there is an issue with a car that the car dealership is unable to fix then they contact the car manufacturer who will provide further support

  • The Car dealer may sell cars to individual people or they may sell in bulk to a leasing company or similar groups

  • If there is anything wrong with the car an individual purchased they work with the car dealership

  • If there is anything wrong with the cars an individual purchased from the leasing company or similar organization purchasing cars from an official car dealer in bulk, the individual end customer would work with the people who they purchased the car from, to be brought into contact with the dealership or if they are unable, work directly with the dealership.

  • They would not expect to work directly with the car manufacturer to fix their issue as they simply lack the training and support infrastructure the car dealership has gained

I hope the above explains this in better terms and individuals go forward and work with the people highlighted they should work with.

 

Best Regards

 

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 11 of 12
Occasional Advisor

Re: Headset not hanging up

Hi Francois,

 

Did you ever get this problem resolved? We may be able to help.

 

Thank you,

 

-Drew Merritt

<removed due no commercial posts being allowed>

Message 12 of 12