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Help with Soundstation Duo

csykkk
Occasional Visitor

Help with Soundstation Duo

Hi,

 

Soundstation DUO, That's my current version

UC Software Version4.0.2.11307
BootROM Software Version5.0.2.12692

 

I have trouble to put it on network, two error messages pop up

 

Error message: "sip.cfg has pre 3.3.0 parameters"

 

Error Line: Unregistered.

 

Please help help help

 

 

Message 1 of 2
1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: Help with Soundstation Duo

Hello csykkk,

welcome to the Polycom Community.

The FAQ explains the relevance of the sip.cfg / phone1.cfg here:

 

Oct 7, 2011 Question: What is the relevance of the sip.cfg and phone1.cfg files?

Resolution: Please check => here <=

 

in addition it explains how to check the registration status here:

 

Oct 7, 2011 Question: How can I check out the Registration Status of my Phone?
Resolution: Please check => here <=

 

and shows a basic SIP registration explanation here:

 

Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2