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Help with distinctive ringtone on provisioned IP321

SOLVED
Occasional Contributor

Help with distinctive ringtone on provisioned IP321

I have configured my asterisk to send the Alert-Info header containing "High Trill".

I have modified the configuration file the 321's boot to:

<polycomConfig ...

  <voIpProt> ...

    <SIP ...

      <alertInfo

        voIpProt.SIP.alertInfo.1.value="Ring Answer"

        voIpProt.SIP.alertInfo.1.class="4"

        voIpProt.SIP.alertInfo.2.value="High Trill"

        voIpProt.SIP.alertInfo.2.class="6" />

and

  <se se.destination="chassis">

    <se.rt>

      <se.rt.modification se.rt.modification.enabled="1" />

      <se.rt.6 se.rt.6.ringer=ringer6 />

 

I have simply guessed at how the string "High Trill", alertInfo number two and class 6 cause ringer6 to play, but I obviously guessed wrong.

 

Full Configs available if necessary, but this should be quite simple. I'm sure the information is in the Polycom UC Software Administrator's Guide's 596 pages, but I've been unsuccessful at digging it out.

 

TIA

Message 1 of 7
1 ACCEPTED SOLUTION

Accepted Solutions
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Polycom Employee & Community Manager

Re: Help with distinctive ringtone on provisioned IP331

Hello Wdbarker3,

 

welcome to the Polycom Community.

 

I have created a FAQ Post detailing an example on how to do so => here <=

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 3 of 7
6 REPLIES 6
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Occasional Contributor

Re: Help with distinctive ringtone on provisioned IP331

Correction, Phones are IP331, not IP321.

Message 2 of 7
Highlighted
Polycom Employee & Community Manager

Re: Help with distinctive ringtone on provisioned IP331

Hello Wdbarker3,

 

welcome to the Polycom Community.

 

I have created a FAQ Post detailing an example on how to do so => here <=

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 3 of 7
Highlighted
Occasional Contributor

Re: Help with distinctive ringtone on provisioned IP331

Even with your working example, I managed to get the settings confused. They look so simple, now that they are finished. I fleshed out your example with some other tones. You may want to update your Read/Only FAQ. Actually, me aligning the alertInfo indexes with the class and ringer may lead some folks to think they are related. At a minimum, I'd suggest two tones in your FAQ.

 

Thanks much!

Highlighted
Polycom Employee & Community Manager

Re: Help with distinctive ringtone on provisioned IP331

Hello Wdbarker3,

 

thanks for adding the additional ring tones and aligning them in a Configuration file.

 

I will add a knowledge base entry into our Knova Database and reference your file as an example for easier usage.

 

Thanks for marking the solution as fixed.

 

Best regards

 

Steffen Baier

 

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 7
Highlighted
Polycom Employee & Community Manager

Re: Help with distinctive ringtone on provisioned IP331

Hello Wdbarker3,

 

I have added your example to the FAQ and written up more details on how to use the Ringer functionality.

 

Best regards

 

Steffen Baier

 

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 7
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Occasional Advisor

Re: Help with distinctive ringtone on provisioned IP331

I just got this working on our system.  We use SoundPoint 320's.  We have a distinctive ring for internal, external, and calls that are reached through our directory IVR application.  We're running SIP 3.3.5.0247.  The following was placed in a config file, that is specified in each phones MAC.cfg  file in the CONFIG_FILES section:

 

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<!-- Application SIP Mink 4.0.0.26884 09-Sep-11 12:32 -->
<!-- Created 19-09-2011 10:50 -->
<CONFIG>
    <dialplan dialplan.digitmap="5xx|6xx|85xx|[2-9]11|0T|*86|011xxx.T|[0-1][2-9]xxxxxxxxx|[2-9]xxxxxxxxx|[2-9]xxxT"/>
    <msg msg.bypassInstantMessage="1" />
    <mwi msg.mwi.1.subscribe="" msg.mwi.1.callBackMode="contact" msg.mwi.1.callBack="*86" />
  <se>
    <se.rt>
      <se.rt.custom1 se.rt.custom1.name="Low Double Trill" se.rt.custom1.ringer="ringer3" />
      <se.rt.custom2 se.rt.custom2.name="Medium Trill" se.rt.custom2.ringer="ringer4" />
      <se.rt.custom3 se.rt.custom3.name="Triplet" se.rt.custom3.ringer="ringer11" />
    </se.rt>
  </se>
  <voIpProt>
    <voIpProt.SIP>
      <voIpProt.SIP.alertInfo voIpProt.SIP.alertInfo.1.value="internal" voIpProt.SIP.alertInfo.1.class="custom1"/>
      <voIpProt.SIP.alertInfo voIpProt.SIP.alertInfo.2.value="external" voIpProt.SIP.alertInfo.2.class="custom2"/>
      <voIpProt.SIP.alertInfo voIpProt.SIP.alertInfo.3.value="directory" voIpProt.SIP.alertInfo.3.class="custom3"/>
    </voIpProt.SIP>
  </voIpProt>
</CONFIG>

Actually, "normal" external calls, where the caller dials the party's extension, do not set the Alert-Info header.  The "external" alert  type is used when the caller presses "0" for operator, or "1" for sales.

Message 7 of 7