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Hidden 120 minutes timeout Polycom Soundstation IP 5000

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Occasional Contributor

Hidden 120 minutes timeout Polycom Soundstation IP 5000

Hello

Our Polycom Soundstation IP 5000 interrupts call after 120 minutes. We thought, our cloud telephone system distributor was responsible for this issue. But they said, the phone is interrupting the call, like it has been finished.

So my question is: Is there some hidden interrupt option, I cannot see?

 

Best Regards

JTS

Message 1 of 4
3 REPLIES 3
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Polycom Employee & Community Manager

Re: Hidden 120 minutes timeout Polycom Soundstation IP 5000

Hello @cnc-jts ,

Welcome back to the Poly community.

Some or a couple of your old post(s) or reply(s) to them => here <= are still open/pending as you have not marked these as "Accept as a solution" or at least provide some form of feedback or answer.

If they are in this state nobody finding them via a community search will know if an answer or advice provided was useful and has maybe helped you.

Could you therefore kindly go over them and mark or answer as appropriate?

If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilise the community more efficiently. Please do not simply mark them without any type of feedback.

 

For your new issue we would need some details:

 

  • Currently used software version
  • Backup
  • What SIP server is being used?
    Did your provider actually share details what SIP message we are not responding too?

Some info that may help you:

 

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
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Occasional Contributor

Re: Hidden 120 minutes timeout Polycom Soundstation IP 5000

Hello SteffenBaierUK

 

UC-Softwareversion: 4.0.14.1580

BootROM-Software: 5.0.14.0580

 

I believe this is the latest version I can use, because versions beyond this version are marked as Lync only versions. If this is not true, correct me.

 

Backup? What exactly are you asking for? Do you like to have a backup of our configuration file? We imported the configuration from our provider. So I think it is containing passwords.

 

I don't know which SIP server software is used. I only know its URL 'fpbx.de'. No the provider only claims the phone is quitting the call. I am not familar with messages a phone sends on quitting a call.

 

Executing some traffic sniffing would be pretty difficulty in our envirionment. The conditions (having an 2 hours call) and sniffing at the same time are hard to reconstruct. This is why we opened a support case at our provider.

 

Thanks for your help

 

Best Regards

JTS

Message 3 of 4
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Polycom Employee & Community Manager

Re: Hidden 120 minutes timeout Polycom Soundstation IP 5000

Hello @cnc-jts 

 

a log would be super simple just using Syslog as an example:

 

Oct 17, 2011 Question: How can change Logging Levels or use Syslog?

Resolution: Please check => here<=

 

We still do not know if this only happens to outside call or internal calls as well but we leave you PABX provider to troubleshoot this for you.

 

Best regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4