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Hold Music/Tone

Occasional Visitor

Hold Music/Tone

Is there a way to change what callers hear when they are placed on hold? This is the SoundPoint IP 650 phone. 

Message 1 of 2
Polycom Employee & Community Manager

Re: Hold Music/Tone

Hello Lefb_W,

welcome to the Polycom Community.

The phone itself does not play the music, your SIP server does so you will need to investigate on that end.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2