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Hoteling ( User Profile ) OverRiding Fails at first Line

Occasional Advisor

Hoteling ( User Profile ) OverRiding Fails at first Line

i have problem with Hoteling user registration .

when i register user at second line,phone registers it successfully, but when i do to first line it fails somehow.
this is my file format  i send to phone when it request for
REQUEST

GET /hoteling/64167f94f8b7/123.cfg HTTP/1.0.
Host: abhilash.teledge.com.
X-Real-IP: 202.131.119.122.
Connection: close.
Accept: */*.
User-Agent: FileTransport PolycomVVX-VVX_410-UA/5.9.1.0615 Type/Application.


RESPONSE

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<User_CONFIG>
<OVERRIDES
prov.login.localPassword="11111"
reg.1.displayName="ronak patel0012"
reg.1.address="123/64167f94f8b7@abhilash.sip.teledge.com"
reg.1.label="ronak patel0012"
reg.1.auth.domain="abhilash.sip.teledge.com"
reg.1.auth.userId="123"
reg.1.auth.password="889mP3OIy5lGcTH"
reg.1.outboundProxy.address="abhilash.sip.teledge.com"
reg.1.outboundProxy.port="0"
reg.1.outboundProxy.transport="UDPOnly"
reg.1.server.1.address="abhilash.sip.teledge.com"
reg.1.server.1.port="0"
reg.1.server.1.transport="UDPOnly"
/>
</User_CONFIG>

then phone requests for 

T 10.50.7.18:53060 -> 10.50.8.7:80 [AP] #9297
GET /123-phone.cfg HTTP/1.0.
Host: abhilash.teledge.com.
X-Real-IP: 202.131.119.122.
Connection: close.
Accept: */*.
User-Agent: FileTransport PolycomVVX-VVX_410-UA/5.9.1.0615 Type/Application.
.

but i have not given it .
then phone request for directory file 

GET /media/tenant/909/provisioning/polycom/vvx/64167f94f8b7/123-directory.xml HTTP/1.0.
Host: abhilash.teledge.com.
X-Real-IP: 202.131.119.122.
Connection: close.
Accept: */*.
User-Agent: FileTransport PolycomVVX-VVX_410-UA/5.9.1.0615 Type/Application.

which gets uploaded successfully.

6 REPLIES 6
Occasional Advisor

Re: Hoteling ( User Profile ) OverRiding Fails at first Line

 this is phone information i'm using.

Phone Information
Phone Model VVX 410 Part Number 3111-46162-001 Rev:A MAC Address 64:16:7F:94:F8:B7 IP Mode IPv4 IP Address 172.16.16.239 UC Software Version 5.9.1.0615 Updater Version 5.9.7.12459

  i have uploaded app.log and audit.log as well

Polycom Employee & Community Manager

Re: Hoteling ( User Profile ) OverRiding Fails at first Line

Hello @milansuthar ,

 

Welcome back to the Poly Community.

 

The official Hotelling functionality was developed for our Partner Broadsoft and should simply work with their templates.

 

I assume you are mixing this with the User feature for other openSIP switches (Digium etc). As we have not seen a backup of your whole configuration I am unable to comment.

 

If you struggle with the Broadsoft platform please work with them. If you are not using Broadsoft and no other member comments on this or you can fix this yourself the next step would be a support ticket.


In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support.

GECDF-Brightstar Telecommunications India Ltd. sold this phone back in 31/03/2017


As the unit is no longer within warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 3 of 7
Occasional Advisor

Re: Hoteling ( User Profile ) OverRiding Fails at first Line

as you can see i have attached config files of phone as below. tell me if something is missing.

Message 4 of 7
Polycom Employee & Community Manager

Re: Hoteling ( User Profile ) OverRiding Fails at first Line

Hello @milansuthar ,

 

You have a couple of options:

 

  • another member of the community replies and tries to help you
  • contact Broadsoft on the configuration and profile you should be using
  • contact your reseller and open a PPI ticket with Poly support


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 5 of 7
Occasional Advisor

Re: Hoteling ( User Profile ) OverRiding Fails at first Line

@SteffenBaierUK

i have created file user.cfg when i register user at second empty line it works fine, however it fails to overwrite existing first line, any suggestions?

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<User_CONFIG>
<OVERRIDES
prov.login.localPassword="11111"
reg.1.displayName="milan surthar"
reg.1.address="1234/64167f959591@abhilash.sip.teledge.com"
reg.1.label="milan surthar"
reg.1.auth.domain="abhilash.sip.teledge.com"
reg.1.auth.userId="1234"
reg.1.auth.password="********confidential *******"
reg.1.outboundProxy.address="abhilash.sip.teledge.com"
reg.1.outboundProxy.port="0"
reg.1.outboundProxy.transport="UDPOnly"
reg.1.server.1.address="abhilash.sip.teledge.com"
reg.1.server.1.port="0"
reg.1.server.1.transport="UDPOnly"
></OVERRIDES>
</User_CONFIG>

 

Message 6 of 7
Polycom Employee & Community Manager

Re: Hoteling ( User Profile ) OverRiding Fails at first Line


@SteffenBaierUK wrote:

Hello @milansuthar ,

 

You have a couple of options:

 

  • another member of the community replies and tries to help you
  • contact Broadsoft on the configuration and profile you should be using
  • contact your reseller and open a PPI ticket with Poly support

 




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 7 of 7