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Hoteling ( User Profile ) OverRiding Fails at first Line

SOLVED
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Occasional Advisor

Hoteling ( User Profile ) OverRiding Fails at first Line

i have problem with Hoteling user registration .

when i register user at second line,phone registers it successfully, but when i do to first line it fails somehow.
this is my file format  i send to phone when it request for
REQUEST

GET /hoteling/64167f94f8b7/123.cfg HTTP/1.0.
Host: abhilash.teledge.com.
X-Real-IP: 202.131.119.122.
Connection: close.
Accept: */*.
User-Agent: FileTransport PolycomVVX-VVX_410-UA/5.9.1.0615 Type/Application.


RESPONSE

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<User_CONFIG>
<OVERRIDES
prov.login.localPassword="11111"
reg.1.displayName="ronak patel0012"
reg.1.address="123/64167f94f8b7@abhilash.sip.teledge.com"
reg.1.label="ronak patel0012"
reg.1.auth.domain="abhilash.sip.teledge.com"
reg.1.auth.userId="123"
reg.1.auth.password="889mP3OIy5lGcTH"
reg.1.outboundProxy.address="abhilash.sip.teledge.com"
reg.1.outboundProxy.port="0"
reg.1.outboundProxy.transport="UDPOnly"
reg.1.server.1.address="abhilash.sip.teledge.com"
reg.1.server.1.port="0"
reg.1.server.1.transport="UDPOnly"
/>
</User_CONFIG>

then phone requests for 

T 10.50.7.18:53060 -> 10.50.8.7:80 [AP] #9297
GET /123-phone.cfg HTTP/1.0.
Host: abhilash.teledge.com.
X-Real-IP: 202.131.119.122.
Connection: close.
Accept: */*.
User-Agent: FileTransport PolycomVVX-VVX_410-UA/5.9.1.0615 Type/Application.
.

but i have not given it .
then phone request for directory file 

GET /media/tenant/909/provisioning/polycom/vvx/64167f94f8b7/123-directory.xml HTTP/1.0.
Host: abhilash.teledge.com.
X-Real-IP: 202.131.119.122.
Connection: close.
Accept: */*.
User-Agent: FileTransport PolycomVVX-VVX_410-UA/5.9.1.0615 Type/Application.

which gets uploaded successfully.

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Polycom Employee & Community Manager

Re: Hoteling ( User Profile ) OverRiding Fails at first Line


@SteffenBaierUK wrote:

Hello @milansuthar ,

 

You have a couple of options:

 

  • another member of the community replies and tries to help you
  • contact Broadsoft on the configuration and profile you should be using
  • contact your reseller and open a PPI ticket with Poly support

 

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 6 of 6
5 REPLIES 5
Highlighted
Occasional Advisor

Re: Hoteling ( User Profile ) OverRiding Fails at first Line

 this is phone information i'm using.

Phone Information
Phone Model VVX 410 Part Number 3111-46162-001 Rev:A MAC Address 64:16:7F:94:F8:B7 IP Mode IPv4 IP Address 172.16.16.239 UC Software Version 5.9.1.0615 Updater Version 5.9.7.12459

  i have uploaded app.log and audit.log as well

Highlighted
Polycom Employee & Community Manager

Re: Hoteling ( User Profile ) OverRiding Fails at first Line

Hello @milansuthar ,

 

Welcome back to the Poly Community.

 

The official Hotelling functionality was developed for our Partner Broadsoft and should simply work with their templates.

 

I assume you are mixing this with the User feature for other openSIP switches (Digium etc). As we have not seen a backup of your whole configuration I am unable to comment.

 

If you struggle with the Broadsoft platform please work with them. If you are not using Broadsoft and no other member comments on this or you can fix this yourself the next step would be a support ticket.


In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support.

GECDF-Brightstar Telecommunications India Ltd. sold this phone back in 31/03/2017


As the unit is no longer within warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 6
Highlighted
Occasional Advisor

Re: Hoteling ( User Profile ) OverRiding Fails at first Line

as you can see i have attached config files of phone as below. tell me if something is missing.

Message 4 of 6
Highlighted
Polycom Employee & Community Manager

Re: Hoteling ( User Profile ) OverRiding Fails at first Line

Hello @milansuthar ,

 

You have a couple of options:

 

  • another member of the community replies and tries to help you
  • contact Broadsoft on the configuration and profile you should be using
  • contact your reseller and open a PPI ticket with Poly support


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 6
Highlighted
Polycom Employee & Community Manager

Re: Hoteling ( User Profile ) OverRiding Fails at first Line


@SteffenBaierUK wrote:

Hello @milansuthar ,

 

You have a couple of options:

 

  • another member of the community replies and tries to help you
  • contact Broadsoft on the configuration and profile you should be using
  • contact your reseller and open a PPI ticket with Poly support

 

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 6 of 6