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How can I disable screen sleep mode on VVX500?

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Occasional Advisor

How can I disable screen sleep mode on VVX500?

We use all VVX500's and since moving from firmware 4.0.3z to 4.1.6h with Interactive Intellegence 4.0 SU6, all the phone now go into a sleep state.  You can imagine the worry when we walked in the next day and the phones were dark.  We were thinking the worst like the swich / network was down.  

 

Is there a way to disable it, at least just for those in the IT department maybe?  Does it really make that much of a difference in energy costs since they are all powered by our PoE switches anyway?  I see ways to change the timeout, but we have some long days on thurs/fri.

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Polycom Employee & Community Manager

Re: How can I disable screen sleep mode on VVX500?

Hello kjstech,

welcome back to the Polycom Community.

I can always recommend to check the relevant Admin Guide for key words.

 

Page 486 of the UC Admin Guide explains the Power Saving parameters:

 

<web powerSaving.enable="0" />

The same can also be archived via the Web Interface of the Phone.

 

Simply logon to the phone and then browse to Settings > Power Saving > General and Disable the Power Saving Feature 


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 3
2 REPLIES 2
Highlighted
Polycom Employee & Community Manager

Re: How can I disable screen sleep mode on VVX500?

Hello kjstech,

welcome back to the Polycom Community.

I can always recommend to check the relevant Admin Guide for key words.

 

Page 486 of the UC Admin Guide explains the Power Saving parameters:

 

<web powerSaving.enable="0" />

The same can also be archived via the Web Interface of the Phone.

 

Simply logon to the phone and then browse to Settings > Power Saving > General and Disable the Power Saving Feature 


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 3
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Occasional Advisor

Re: How can I disable screen sleep mode on VVX500?

Thank you!

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