Plantronics + Polycom. Now together as Poly Logo

How can I disable the message waiting tone?

SOLVED
Occasional Advisor

How can I disable the message waiting tone?

How can I disable the message waiting tone on a Polycom VVX300 with UC Software Version 5.8.1.7278 and 5.2.0.8830

 

I believe it's located in the region.cfg file 

 

<se.pat.misc.messageWaiting se.pat.misc.messageWaiting.name="Message waiting">
<se.pat.misc.messageWaiting.inst se.pat.misc.messageWaiting.inst.1.atten="0" se.pat.misc.messageWaiting.inst.1.param="0" se.pat.misc.messageWaiting.inst.1.type="chord" se.pat.misc.messageWaiting.inst.1.value="cs1" se.pat.misc.messageWaiting.inst.2.atten="0" se.pat.misc.messageWaiting.inst.2.param="0" se.pat.misc.messageWaiting.inst.2.type="chord" se.pat.misc.messageWaiting.inst.2.value="cs2" se.pat.misc.messageWaiting.inst.3.type="chord" se.pat.misc.messageWaiting.inst.3.value="cs1">
</se.pat.misc.messageWaiting.inst>
</se.pat.misc.messageWaiting>

I changed Chord to Silence but made no difference.

 

Any advice?

Message 1 of 9
8 REPLIES 8
Polycom Employee & Community Manager

Re: How can I disable the message waiting tone?

Hello @Paddy ,

 

welcome to the Polycom Community.

Both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:

 

  • Provide the exact Software Version of your Phone
  • Provide the Phone Model
  • Provide the Call Platform (aka openSIP,Skype for Business Online, Skype for Business on Premise, Lync)
  • Additional Polycom Infrastructure (RPRM,PDMS or BToE)
  • If applicable provide a backup of the phone in question

UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Please rename into .TXT or Zip the file to attach.
Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package

  • If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable
  • If possible provide the MAC Address or Serial of the device
  • Provide details for example if the issue is a day 1 issue or only happened after an upgrade or any other relevant details
  • For questions around Support please check here

 

Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Polycom to have an overview of the current software used. In addition providing all details at the same time allow us to check logs or look up a potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.

 

Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.

 

Sep 24, 2012 Question: How can I disable the message waiting tone?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 9
Occasional Advisor

Re: How can I disable the message waiting tone?

Hi.

 

Thanks for the reponse, I saw that guide already but I think messaging waiting tone has changed for UC Software 5 as those options like mwi.reminder.enable are not in any cfg file

Message 3 of 9
Polycom Employee & Community Manager

Re: How can I disable the message waiting tone?

Hello @Paddy ,

 

we can only assume you mean the template files within a firmware download subdirectory \Config.

 

The reg-advanced.cfg does contain the parameter, prior to 5.3.3 or older the site.cfg would have this.

 

Oct 7, 2011 Question: Do I always need a Provisioning Server or can I configure a Phone via the Web Interface or via the Phone Gui?
Resolution: Please check => here <=

 

or

 

Mar 08, 2013 Question: Where can I download configuration files from or create these myself?

Resolution: Please check => here <=

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 9
Occasional Advisor

Re: How can I disable the message waiting tone?

I never checked the reg-advanced.cfg 

 

That explains it and I can now disable MWI tone.

 

Thanks for all your help.

 

Message 5 of 9
Occasional Advisor

Re: How can I disable the message waiting tone?

sorry to to ask another question.

 

I'm finding it hard to find this setting on older version of UC

 

For example 

 

If I do a search for mwi in all the cfg files, I don't see an option for disabling voicemail tone

 

reg-advanced.cfg: <mwi>
reg-advanced.cfg: <mwi.backLight mwi.backLight.disable="0">
reg-advanced.cfg: </mwi.backLight>
reg-advanced.cfg: </mwi>

 

reg-advanced.cfg: <up up.25mm="1" up.25mmRealTime="1" up.accessibilityFeatures="0" up.analogHeadsetOption="0" up.audioMode="0" up.callTypeOrderVoice="0" up.cfgWarningsEnabled="1" up.displayOperMode="0" up.handsetModeEnabled="1" up.handsfreeMode="1" up.headsetMode="0" up.headsetModeEnabled="1" up.hideDateTimeWhenNotSet="0" up.idleStateView="0" up.idleStateView.CX5500="1" up.IdleViewPreferenceRemoteCalls="0" up.localClockEnabled="1" up.manualProtocolRouting="1" up.mwiVisible="0" up.numOfDisplayColumns="4" up.numOfDisplayColumns.VVX500="3" up.onHookDialingEnabled="1" up.pstnSetup="0" up.simplifiedSipCallInfo="0" up.useDirectoryNames="1" up.warningLevel="0" up.welcomeSoundEnabled="1" up.welcomeSoundOnWarmBootEnabled="0">

 

sip-basic.cfg: <msg.mwi msg.mwi.1.callBackMode="registration" msg.mwi.2.callBackMode="registration">
sip-basic.cfg: </msg.mwi>

 

sip-interop.cfg: <msg.mwi msg.mwi.1.callBack="" msg.mwi.1.led="1" msg.mwi.1.subscribe="" msg.mwi.2.callBack="" msg.mwi.2.led="1" msg.mwi.2.subscribe="">
sip-interop.cfg: </msg.mwi>

 

site.cfg: <mwi>
site.cfg: <mwi.backLight mwi.backLight.disable="0">
site.cfg: </mwi.backLight>
site.cfg: </mwi>

 

site.cfg: <up up.25mm="1" up.25mmRealTime="1" up.accessibilityFeatures="0" up.analogHeadsetOption="0" up.audioMode="0" up.callTypeOrderVoice="0" up.cfgWarningsEnabled="1" up.displayOperMode="0" up.handsfreeMode="1" up.headsetMode="0" up.headsetOnlyAlerting="0" up.hideDateTimeWhenNotSet="0" up.idleStateView="0" up.idleStateView.CX5500="1" up.IdleViewPreferenceRemoteCalls="0" up.localClockEnabled="1" up.manualProtocolRouting="1" up.mwiVisible="0" up.numOfDisplayColumns="4" up.numOfDisplayColumns.VVX500="3" up.onHookDialingEnabled="1" up.pstnSetup="0" up.simplifiedSipCallInfo="0" up.useDirectoryNames="1" up.warningLevel="0" up.welcomeSoundEnabled="1" up.welcomeSoundOnWarmBootEnabled="0">

 

Could it be under a different name?

 

 

 

 

 

 

Message 6 of 9
Occasional Advisor

Re: How can I disable the message waiting tone?

UC firmware is 

5.2.0.8330 

Message 7 of 9
Polycom Employee & Community Manager

Re: How can I disable the message waiting tone?

Hello @Paddy ,

 

As explained in my earlier replys not every parameter is in the templates. Some parameters are added later. As we do not know what Software Version you are running it could simply be the fact the parameter does not exist in the version you are trying to use.

 

Jan 14, 2015 Question:Finding the default values for configuration parameters for Polycom Phones?

Resolution: Please check => here <=

 

Try to add it via a simple configuration file and an error should appear if the version you are testing is not compatible.

 

The next step would be a support ticket.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter providing your MAC address or your Polycom devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Polycom device from.

If the unit is no longer within warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 8 of 9
Occasional Advisor

Re: How can I disable the message waiting tone?

I chanced using

 

mwi.reminder.enable

 

In UC firmware is 

5.2.0.8330 

 

Confirmed this works, thanks Polycom

Message 9 of 9