How can I display Presence data in dialer view?

Anonymous · ‎03-15-2014

We are a small business who has recently installed VVX300 and 500 handsets as part of a new Cloud PBX. The PBX provider has shown us how to display Presence data (using Buddies and Favourites, as reprogramming Line Keys doesn't work for us), but we have one problem - we can't see it when we need it most.

When users answer and incoming call and then go to Transfer it (using the Transfer softkey), they are taken to dialer view, and can no longer see the Presence data - right when they need it.

Is there a simple way to make Presence data for Favourites display in this view without the several key strokes necessary to access it thorugh the directory?

Thanks in advance.

SteffenBaierUK · ‎03-18-2014

Hello AndrewCDP,

welcome to the Polycom Community.

Simply press the Line Icon on the top left hand corner of the display and you see your lines and watched favorites.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Anonymous · ‎04-10-2014

Thanks for your response. When we press the line icon while in Dialer view (ie having answered a call and then hit the Transfer softkey), nothing happens at all.

So if someone is on a call and wants to Transfer it, when they hit "Transfer", they can't see presence data for anyone without several key strokes (More, Directory, Buddy Status). Is there any easy way to fix this, or does it require us to reprogram a softkey?

Thanks again

Andrew

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