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How can I move the DND feature softkey so that it appears in the 2nd position rather than 4th?


How can I move the DND feature softkey so that it appears in the 2nd position rather than 4th?

Currently we have features enabled for Forward, Paging, and DND.  These softkeys appear as follows:

1. New Call

2. Forward

3. Paging

4. DND (on VVX 301, 401 this will be more to go to a second page of keys)


We have a need to move the DND key to the 2nd or 3rd position so that it is on the first page of keys in the idle screen.  Is there a way to move positions for these default softkeys?

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Polycom Employee & Community Manager

Re: How can I move the DND feature softkey so that it appears in the 2nd position rather than 4th?

Hello @dnimpact,

welcome to the Polycom Community.

It is always useful to include the currently used SIP or UC Software version as issues experienced or a question asked may already be addressed in a newer release.

In addition it is also useful to provide the actual phone model that you are using.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here


For your actually issue please check this:


Nov 25, 2011 Question: How can I change the functionality of a softkey button / use EFK?

Resolution: Please check => here <=


All known methods are listed there.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2