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How can I tell if my VVX 501 is registered with my SIP Provider from the Web GUI?

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Occasional Visitor

How can I tell if my VVX 501 is registered with my SIP Provider from the Web GUI?

Hi,

I'm working with Polycom VVX 501's that are in a remote location.

From the GUI, how can I tell if the IP Phone has registered? 

Thank you,

Tim

 

 

 

Message 1 of 5
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Accepted Solutions
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Polycom Employee & Community Manager

Re: How can I tell if my VVX 501 is registered with my SIP Provider from the Web GUI?

Hello @TimGlen,

The community's VoIP FAQ contains this post here:

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 5
4 REPLIES 4
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Polycom Employee & Community Manager

Re: How can I tell if my VVX 501 is registered with my SIP Provider from the Web GUI?

Hello @TimGlen,

welcome to the Polycom Community.

From the Web UI there is no such way for openSIP.

 

You can only check the Logs


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
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Occasional Visitor

Re: How can I tell if my VVX 501 is registered with my SIP Provider from the Web GUI?

Hi @SteffenBaierUK,

 

Thank you for your reply.

Which log are you referring to and is there a specific message in the log?  I've perused through both the App and Boot logs and do not see anything obvious.  

Thanks!


Tim

Message 3 of 5
Highlighted
Polycom Employee & Community Manager

Re: How can I tell if my VVX 501 is registered with my SIP Provider from the Web GUI?

Hello @TimGlen,

The community's VoIP FAQ contains this post here:

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 5
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Occasional Visitor

Re: How can I tell if my VVX 501 is registered with my SIP Provider from the Web GUI?

This FAQ is very helpful.   I see that I need to I turn up the SIP logging level then I should see the SIP registration. 

 

Thank you. 

Message 5 of 5