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How do I check original factory firmware / application loads on a phone ?

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Occasional Advisor

How do I check original factory firmware / application loads on a phone ?

Am I correct in assuming that a reset to factory does not change the application / firmware load ?

 

If so where can I find a list of what the original firmware shipped with a phone was ?

 

There are various numbers at the back of the phone I am hoping there is a table somewhere which can show me 

the hardware revision and the firmware load.

 

Thanks

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Polycom Employee & Community Manager

Re: How do I check original factory firmware / application loads on a phone ?

Hello shahed100,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Sep 17, 2014 Question:What Software Version will Polycom ship phones with?

Resolution: Please check => here <=

 

The above explains this and based on the age of the phone it would have been shipped with a different version.

 

A factory restore will not touch the software, it will only reset the settings.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 2
1 REPLY 1
Highlighted
Polycom Employee & Community Manager

Re: How do I check original factory firmware / application loads on a phone ?

Hello shahed100,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Sep 17, 2014 Question:What Software Version will Polycom ship phones with?

Resolution: Please check => here <=

 

The above explains this and based on the age of the phone it would have been shipped with a different version.

 

A factory restore will not touch the software, it will only reset the settings.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 2