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How do I connect a USB headset to the VVX 500?

afrancis
Occasional Visitor

How do I connect a USB headset to the VVX 500?

I have a Plantronics Voyager Legend headset and I'm trying to sync it to my VVX 500 phone. After putting the USB in the back of the phone, the headset icon on the phone blinks blue. I have been unable to make and/or receive calls on the headset.  

Message 1 of 9
8 REPLIES 8
SteffenBaierUK
Polycom Employee & Community Manager

Re: How do I connect a USB headset to the VVX 500?

What is the software version of the phone ?
Are you using the headset key to answer or make a call?

Replied via a mobile device
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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 9
afrancis
Occasional Visitor

Re: How do I connect a USB headset to the VVX 500?

The version is 5.4.2 and I have tried pressing the headset button on the phone when making and or receiving a call but I can't hear anything.

Message 3 of 9
SteffenBaierUK
Polycom Employee & Community Manager

Re: How do I connect a USB headset to the VVX 500?

Hello afrancis,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Oct 19, 2011 Question: What type of Headset's and cables are compatible with my Phone?

Resolution: Please check => here <=

 

The above leads to Supported USB Headsets for Polycom VVX 500 Business Media Phones (EA 62760)


Looking at this I cannot see the Plantronics Voyager Legend and only find the Plantronics Voyager Pro UC instead.

 

Using a Plantronics Blackwire C725 instead on a VVX500 running UC Software 5.5.1 I can see the following in the logs:

 

0104155009|usb  |*|00|Notification: USB device <audio> action=<add> status=</dev/controlC1,/devices/platform/bcm-ohci.1/usb2/2-1/2-1:1.0/sound/card1/controlC1>
0104155010|usb  |*|00|Notification: USB device <inputdev> action=<add> status=</dev/event2,/dev/kbd/usb/event2>
0104155010|usb  |5|00|invalid device=</dev/kbd/usb/event2/device/name>
0104155010|usb  |*|00|Notification: USB device <hiddev> action=<add> status=</dev/hiddev0,/devices/platform/bcm-ohci.1/usb2/2-1/2-1:1.3/usb/hiddev0>
0104155010|usb  |*|00|USB input device attached: (vendor=0x047f, product=0xc034, version=0x0111)
0104155010|usb  |4|00|USB found HID device: (vendor=0x047f, product=0xc034, version=0x0134)
0104155010|usb  |*|00|USB HID device attached: (vendor=0x047f, product=0xc034, version=0x0134)
0104155010|app1 |3|00|AppEvLclHeadsetAttached
0104155010|app1 |2|00|popupWindow txt1: Digital headset attached txt2: 
0104155037|hset |4|00|(SoCoreHeadsetC::newHeadset) Unknown headset Plantronics C725.

Once I enable the Headset memory:

 

Nov 19, 2015 Question:How can I enable the Headset memory mode?

Resolution: Please check this post => here <=

 

The Headset key now flashes blue and I can make and receive calls.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 9
itc2011
Occasional Advisor

Re: How do I connect a USB headset to the VVX 500?

Hi Steffan,

Since we upgraded the Polycom VVX 500 and VVX 600 to the latest UCS 5.5.1  (5.5.1.15937)

We can no longer use the USB headsets (Plantronics blackwire C725) even though they are in the release notes as compatible.

The USB power is enabled from the phones and we can toggle the headset button on the phone on/off and also enable/disable memory mode for the headsets, but no sound is played back through the headsets. The upgrade seems to have disabled audio playback through the headsets.  I can try and revert back a phone to the previous version and test to see if the headset works again as before.  I notice in the logs you posted in this thread it details 0104155037|hset |4|00|(SoCoreHeadsetC::newHeadset) Unknown headset Plantronics C725..................it's showing as unknown....does this headset work for you using 5.5.1??

Thanks John

Message 5 of 9
SteffenBaierUK
Polycom Employee & Community Manager

Re: How do I connect a USB headset to the VVX 500?

Please open a support ticket via your Polycom reseller

Replied via a mobile device
----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 9
itc2011
Occasional Advisor

Re: How do I connect a USB headset to the VVX 500?

Reverted back to 5.4.2 and the Plantronics headset is back working thus issue with the latest 5.5.1 release

Message 7 of 9
SteffenBaierUK
Polycom Employee & Community Manager

Re: How do I connect a USB headset to the VVX 500?

Hello John,

if nobody reports this the official way we are unable to check and / or fix this.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 8 of 9
itc2011
Occasional Advisor

Re: How do I connect a USB headset to the VVX 500?

Hi Steffen,

Have contacted our reseller and they are looking at raising a ticket

 

Regards

John

Message 9 of 9