Plantronics + Polycom. Now together as Poly Logo

How do I download firmware?

Occasional Contributor

How do I download firmware?

The manual (Polycom® UC Software Administrator’s Guide) says to check the matrix (


Looking under IP321/331, I see I want the 4.0.0 Split zip. Clicking on the link gives a very cryptic message, "Your profile does not match the link you have followed. Please select from one of the following popular destinations:"


My phones haven't even arrived yet, and I'm already having troubles with the vendor<g>!


I've searched around a lot, and every reference I find says I need to put these files on my provisioning server, yet I don't know how to get them. I'm sure it's something simple for someone who has done it before, but these are my first Polycom phones and I want to have the provisioning server ready when the instruments arrive.

Message 1 of 2
Polycom Employee & Community Manager

Re: How do I download firmware?

Hello Wdbarker3,


welcome to the Polycom Communty.



End Users cannot download the latest UCS 4.0.0 build as explained => here <=


You can download the current UCS 3.3.2 Software as posted => here <=


Best regards


Steffen Baier


Polycom Global Services

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2