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How do I download firmware?

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Occasional Contributor

How do I download firmware?

The manual (Polycom® UC Software Administrator’s Guide) says to check the matrix (http://downloads.polycom.com/voice/voip/sip_sw_releases_matrix.html).

 

Looking under IP321/331, I see I want the 4.0.0 Split zip. Clicking on the link gives a very cryptic message, "Your profile does not match the link you have followed. Please select from one of the following popular destinations:"

 

My phones haven't even arrived yet, and I'm already having troubles with the vendor<g>!

 

I've searched around a lot, and every reference I find says I need to put these files on my provisioning server, yet I don't know how to get them. I'm sure it's something simple for someone who has done it before, but these are my first Polycom phones and I want to have the provisioning server ready when the instruments arrive.

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1 REPLY 1
Polycom Employee & Community Manager

Re: How do I download firmware?

Hello Wdbarker3,

 

welcome to the Polycom Communty.

 

 

End Users cannot download the latest UCS 4.0.0 build as explained => here <=

 

You can download the current UCS 3.3.2 Software as posted => here <=

 

Best regards

 

Steffen Baier

 

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
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