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‎02-13-2016 05:44 AM

HP Recommended

I'm trying to simplify my FTP server by not bothering to download all the default .jpg images that migt ever end up on the phone, because I'm perfectly happy with the solid color pattern that I developed.  I pared background.cfg down to just the bits I needed, and the phone stops trying to download them all, as the ftp logs don't show the phone asking for them.

 

BUT:  Syslog complaints still come in from the phones:

 

 

Feb 13 07:39:53 192.168.1.<IP MAC>|0213073953|cfg  |*|03|Prov|Setting device parameters from configuration files.
Feb 13 07:39:53 192.168.1.<IP MAC>|0213073953|cfg  |*|03|Prov|Finished updating configuration
Feb 13 07:39:53 192.168.1.<IP MAC>|0213073953|res  |4|03|[ResFinderC]: Download - Failed to download file SailboatEM.jpg, errno 0x380003.
Feb 13 07:39:53 192.168.1.<IP MAC>|0213073953|app1 |4|03|Background processing failed: (SailboatEM.jpg): (pResult->m_result != ResFinderFound): 1.
Feb 13 07:39:53 192.168.1.<IP MAC>|0213073953|res  |4|03|[ResFinderC]: Download - Failed to download file Beach.jpg, errno 0x380003.
Feb 13 07:39:53 192.168.1.<IP MAC>|0213073953|app1 |4|03|Background processing failed: (Beach.jpg): (pResult->m_result != ResFinderFound): 1.
Feb 13 07:39:53 192.168.1.<IP MAC>|0213073953|log  |4|03|UtilLogC: Upload succeeded. (ConsecutiveFailures 1 Total 1 MsgSendErr 0)
Feb 13 07:39:53 192.168.1.<IP MAC>|0213073953|res  |4|03|[ResFinderC]: Download - Failed to download file BeachEM.jpg, errno 0x380003.
Feb 13 07:39:53 192.168.1.<IP MAC>|0213073953|app1 |4|03|Background processing failed: (BeachEM.jpg): (pResult->m_result != ResFinderFound): 1.
Feb 13 07:39:53 192.168.1.<IP MAC>|0213073953|res  |4|03|[ResFinderC]: Download - Failed to download file Palm.jpg, errno 0x380003.
Feb 13 07:39:53 192.168.1.<IP MAC>|0213073953|app1 |4|03|Background processing failed: (Palm.jpg): (pResult->m_result != ResFinderFound): 1.
Feb 13 07:39:54 192.168.1.<IP MAC>|0213073954|res  |4|03|[ResFinderC]: Download - Failed to download file PalmEM.jpg, errno 0x380003.
Feb 13 07:39:54 192.168.1.<IP MAC>|0213073954|app1 |4|03|Background processing failed: (PalmEM.jpg): (pResult->m_result != ResFinderFound): 1.
Feb 13 07:39:54 192.168.1.<IP MAC>|0213073954|res  |4|03|[ResFinderC]: Download - Failed to download file Jellyfish.jpg, errno 0x380003.
Feb 13 07:39:54 192.168.1.<IP MAC>|0213073954|app1 |4|03|Background processing failed: (Jellyfish.jpg): (pResult->m_result != ResFinderFound): 1.
Feb 13 07:39:54 192.168.1.<IP MAC>|0213073954|res  |4|03|[ResFinderC]: Download - Failed to download file JellyfishEM.jpg, errno 0x380003.
Feb 13 07:39:54 192.168.1.<IP MAC>|0213073954|app1 |4|03|Background processing failed: (JellyfishEM.jpg): (pResult->m_result != ResFinderFound): 1.
Feb 13 07:39:54 192.168.1.<IP MAC>|0213073954|res  |4|03|[ResFinderC]: Download - Failed to download file Mountain.jpg, errno 0x380003.
Feb 13 07:39:54 192.168.1.<IP MAC>|0213073954|app1 |4|03|Background processing failed: (Mountain.jpg): (pResult->m_result != ResFinderFound): 1.
Feb 13 07:39:54 192.168.1.<IP MAC>|0213073954|res  |4|03|[ResFinderC]: Download - Failed to download file MountainEM.jpg, errno 0x380003.
Feb 13 07:39:54 192.168.1.<IP MAC>|0213073954|app1 |4|03|Background processing failed: (MountainEM.jpg): (pResult->m_result != ResFinderFound): 1.

 

 

How do I get rid of these spurious error messages in my syslog files?

 

Thanks!

 

1 REPLY 1

‎02-14-2016 07:10 AM

HP Recommended

Hello wpns,

these files are searched for by default and to my knowledge there is no way to stop the phone looking for them.

 

As they are only attempted to be downloaded when the phone boots I assume you can live with these error messages in the log.

 

They are not affecting the functionality of the phone in any way.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

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