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How do you remove a top mount usb camera from a VVX500

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Occasional Advisor

How do you remove a top mount usb camera from a VVX500

We have some Polycom VVX500's with the Polycom top mount USB camera installed.  To repurpose some phones, how can I remove this camera.  I pulled really hard and it just won't come out.

Message 1 of 5
4 REPLIES 4
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Polycom Employee & Community Manager

Re: How do you remove a top mount usb camera from a VVX500

Hello kjstech,

The VVX Camera should come with a guide explaining the additional security latch.

 

If you are no longer in possesion of this paper guide please check the Camera support page => here <=

 

The above holds the camera quick start guide which shows how to remove the camera when secured.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
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Member

Re: How do you remove a top mount usb camera from a VVX500

While pulling up generously on the camera with your hand, use a very thin electronics flat-head screwdriver. Push into backside gap between camera and phone with the screwdriver (on each side of the usb connector) until you hear a click. Remove Camera.

Message 3 of 5
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Polycom Employee & Community Manager

Re: How do you remove a top mount usb camera from a VVX500

Hello snoonan,

welcome back to the Polycom Community.

Thank you for resurrecting this older post but the above hyperlink should lead to the sufficient documentation illustrating this.

 

I have also now attached this to this 1.5 year old post.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Highlighted
Occasional Visitor

Re: How do you remove a top mount usb camera from a VVX500

The procedure which I found to work best involves the use of a thin flat-head screwdriver.  Gently slide the screwdriver into the gap until you hear a click, and proceed to remove the camera.  If this does not work, use two screwdrivers and apply a large amount of force to dislodge the camera from its unwelcome occupation.

Message 5 of 5