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How does device polling work?

Occasional Contributor

How does device polling work?

Hello Polycom,

 

When enabling the prov.polling settings in a Polycom phone, how does it know when a change has been made to it's configuration? Does the phone compare the old and new config for differences, or does it hash the config and compare the difference that way?

 

I ask because I have turned on device polling and currently testing it. I used the tech bulliten to setup these settings on a PC 335 runnin UC4.0.7:

 

prov.polling.enable="1"

prov.polling.type="rel"

prov.polling.period="3600"

 

As I undstand it the phone should now check the provisioning server for a new configuration every hour, correct?

 

Thank you,

Brion

Message 1 of 4
3 REPLIES 3
Polycom Employee & Community Manager

Re: How does device polling work?

Hello Brion,

the phone will attempt to download the files specified within the <mac>.cfg / 000000000000.cfg and check if the checksum of the file is different and then download and apply the file if it is.

 

The Admin Guide shows examples on how to use polling.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Highlighted
Occasional Contributor

Re: How does device polling work?

Thank you for that information, as it is missing from the Admin Guide. Is this phone smart enough to only count valid data in its configuration file or does it count comments in the file as well?

Message 3 of 4
Polycom Employee & Community Manager

Re: How does device polling work?

Hello Brion,

the phone will only look at the checksum and then download the configuration file if this has changed. It will parse the file and if nothing has changed will not make any changes.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4