How is Soundstation IP5000 working with fritzbox 7490

[M.Kassem]

Hello

I want to how is Soundstation IP5000 working with fritzbox 7490 ? and if it is not working what i can do ? and any Soundstation working with fritzbox 7490 ?

Thanks

[SteffenBaierUK]

Hello @M.Kassem,

welcome to the Polycom Community.

It is always useful to include the currently used SIP or UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

In addition:

Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=

And simply utilizing the Search Functionality of the community finds => this <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[M.Kassem]

Hello SteffenbaierUK

My UC Software Version: 4.0.1.13681

and i want to connect it with Fritz box 7490

I try to add Ip phone in fritz box but it is always say enter the password in the phone and it is like *4789 and I can’t enter it in Polycom ip 5000 I make the sitting in the phone like my fritz box and it is not working

SIP Line Identification

Display Name

Address : 123456789

 Authentication User ID :  123456789

Authentication Password : *********

Label : 123456789

It is say: fritz box ( not register ) and the port is 0 always

Note: I have 3 phone (Dect) it is connect to my fritz box so do you think it is not working because of that??

Best Regards

Moudar Kassem

[SteffenBaierUK]

Hello @M.Kassem,

First of all your software is not current.

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

You should be on UC Software 4.0.13

The password will always show asterisks so that is normal.

I had tested this ages ago and it works if you follow the XYZ FAQ.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[M.Kassem]

Hello SteffenbaierUK

This is two pictures attachment about the my Polycom ip5000

Best Regards

Moudar kassem

[SteffenBaierUK]

Hello @M.Kassem,

Thanks for submitting these.

Again your software is outdated so I suggest you upgrade.

In addition I can see that you are trying to register to your fritzbox using an address / auth user id of 123456789.

Usually on a Fritz!Box the extensions should be startin something with 7 or so.

Please work with the correct credentials and follow the FAQ. There is also a troubleshooting section which can be consulted.

In addition I can see an SSL error but for support you would need to work with either AVM or contact VIDENDA DISTRIBUTION LIMITED who sold this unit back in 14/06/2016.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services