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How many characters in a VVX softkey label ?

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Occasional Contributor

How many characters in a VVX softkey label ?

Hello,

 

I have a cutomer using VVX 410 in release 5.3.

The customer wants to change the softkey label from "Contacts" to "Customer Contacts" (a total of 18 characters including space) but when I change it from the provisionning file, is shows a blank label.

When I change to "Cust Contacts" (13 digits) it's correctly displayed.

I don't find any information in the documentation concerning the maximum number of characters on a softkey label.

 

Can you help ?

 

Thanks!

Message 1 of 5
4 REPLIES 4
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Polycom Employee & Community Manager

Re: How many characters in a VVX softkey label ?

Hello soosha,


welcome to the Polycom Community.

There is no rule of thumb as this all depends on the letters aka a w would use more space than a u for example. They just need to experiment.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
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Occasional Contributor

Re: How many characters in a VVX softkey label ?

Thanks Steffen for your reply.

 

Just to be sure to fully understand : Sometimes I have "..." at the end of the label when there is not enough space.

For example "DoNotDistu..." is displayed instead of "DoNotDisturb".

Why do I have a blank label instead of "Customer Cont..." ? Is it because of the space between the 2 words ?

Is there a way to force the label on 2 lines : "Customer" on the first line and "Contacts" on the second line ?

 

Thanks

Message 3 of 5
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Polycom Employee & Community Manager

Re: How many characters in a VVX softkey label ?

Hello soosha,

The issue is not the space but the length of the label. Simply experiment with shortening the Label. A quick test on a VVX600 managed to get it into 2 lines if not using all letters.

 

Once to many letters are used a blank key is shown instead.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 5
Highlighted
Polycom Employee & Community Manager

Re: How many characters in a VVX softkey label ?

Hello soosha,

looking at the polycomConfig.xsd in the \Config subdirectory I can see that the softkey.x.label Parameter has a maximum of 16 characters. Your customer is using 17

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 5