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How to Remove License Check?

BGM
Advisor

How to Remove License Check?

Salvete!  Okay, here is a question that I couldn't find any answer to via faq or search.

 

When my polycom phones boot up, they look for license.cfg files - of which I don't have any.  I purshased my phones through a retailer, not a reseller. Nor do I have any features installed (I think) that require a license.

 

How can I disable the license check so that it the error is cleared from my app.log file?

 

Message 1 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: How to Remove License Check?

Hello BGM,

 

the phone will always attempt to load whatever has been pre-programmed and this cannot be deactivated.

 

Checking the log of your Provisioning server will show these individual files.

 

If you wish to change the standard behavior of a Phone you will need to work with your Polycom Reseller and provide a business plan that justifies a change to the current method.

 

Best Regards

 

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
BGM
Advisor

Re: How to Remove License Check?

I don't have a reseller.  It was the log file that told me about the license file in the first place.  I just wanted to save it the trouble of always looking for what will never be.  Thanks anyway.

Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: How to Remove License Check?

As a follow up as explained in the FAQ here:

 

[FAQ] Use Productivity Suite Features like Call Recording,H323 or LDAP / Corporate Directory

 

Quote from above post

 

Free Site License (excluding VQMon) can be found => here <.

 

Above would no longer show an error as a valid license would be loaded by the phones.

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4