i would like some one show me how to upgrade all my phones through my switch box .
Hello Syamand and all,
based on the other post's already started by yourselves => here <= the reply is not an easy one.
The switch / SIP solution used, based on other post's, seems to be a Digium sip server.
Not knowing the current software release this solution provisions phones with makes replying to this nearly impossible.
Based again, on all your other started post's, when downloading a new Software it is important to understand any changes required to use the software and follow the additionally needed upgrade steps.
If upgrading from anying older than SIP 3.2.x to UCS 3.3.0 you need to be aware of the following:
With the release of UCS 3.3.0, the configuration files, their respective parameters and defaults, as well as the provisioning methods have been simplified and also extensively modified in comparison to prior releases. THESE CHANGES ARE NOT BACKWARD-COMPATIBLE with configuration parameters used in previous software releases. Before downloading and installing the software, Polycom strongly recommends that you become familiar with the changes described in the Administrator’s Guide for the Polycom® UC Software – 3.3.0 or newer and Technical Bulletin 60519 Simplified Configuration Improvements in Polycom® UC Software 3.3.0.
In addition when upgrading to anything like UCS 4.0.x you need to be aware of the following:
Before you can successfully install UC Software 4.0.x onto phones running Polycom® UCS released prior to version 4.0.0, you must perform a required upgrade procedure using the Polycom® Upgrader 4.0.0 Utility.
Before you download and install Polycom® UC Software version 4.0.x or higher, Polycom strongly recommends that you review the changes to the upgrade procedures detailed in the Polycom® UC Software 4.0.0 Administrators’ Guide or newer and Engineering Advisory 64731 Polycom® UC Software 4.0.0: Upgrade and Downgrade Methods.
This is clearly outlined when downloading the software and in the relevant release notes and the community FAQ.
The above must be followed and it must be understood and the SIP server in question must be compatible utilizing:
To answer you original question in a few simple answers:
Polycom Global Services
Hello Syamand and all,
for the sake of the community and someone finding this post in the future I will make one last attempt on answering your question.
Above has now been explained to yourselves in your numerous other post's on more than one occasion.
If your are using a platform like our partners Broadworks or Digium (as an example) they have built in provisioning mechanisms to configure and update our Phones.
If you are using one of these Platforms you must liaise with them in order to verify the following:
So the solution for yourselves is either (as already explained above):
Or please contact whoever is the provider for your current provisioning platform and work with them.
Form a Polycom perspective all questions have been answered and you have access to various free sources of information within the community (FAQ and Forum Search) or our freely available support documentation.
For any more questions I have to refer you to your Polycom reseller and/or Polycom support directly as you require professional assistance which is not given for free by Polycom employees within this community.