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How to change Active Line and Speed Dial Keys Entry number?

Occasional Visitor

How to change Active Line and Speed Dial Keys Entry number?



We bought new unit of VVX500, I try to add BLF in Line Key Configuration. But prompt with this error "Cannot accommodate 'BLF' line-key in Active Line and Speed Dial Keys selection box (Reached maximum limit)."

I setting from web config:

Web > Utilities > Line Key Configuration (detail snapshot as per attached)


Phone detail:

Phone Model VVX 500

UC Software Version

Updater Version


I also add config entry below in config file before adding BLF via web:




Thank You.

Polycom Employee & Community Manager

Re: How to change Active Line and Speed Dial Keys Entry number?

Hello Kamaruzaman,

welcome to the Polycom Community.

It is always useful to include if you are using a SIP server or a LYNC server

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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