Hello nosorp,
I believe my above light hearted response may have not been that satisfactory.
We, Polycom, do attempt to follow the RFC as closely as we possibly can.
If somebody provides a rather broad statement, as in your case, we do simply require a certain amount of basic information in order to:
- Verify the Information provided
- cross check this internally.
Your current statement / post does simply not include enough basic information to look at this.
Usually we would expect at least:
- Currently used Software Version
- The Phone model being used
- A RFC that your SIP Provider believes we are violating
- Some specific kind of information on the Meta Data quoted in your post
- A confirmation of any interoperability testing between your SIP Provider and Polycom
Please update this post any any other posts with at least some minimal update or as advised work directly with our support team as uncountable partners have simply not raised a similar query.
Best Regards
Steffen Baier
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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
