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How to change the outbound SIP messages?

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Occasional Contributor

How to change the outbound SIP messages?

Hello,


Certain providers are picky about what they see.

 

 

When polycom phones send a call out, they include metadata and messages in the SIP header.

 

 

Question: Can I modify these in any way such as by configuration file or menu?

 

 

Thanks

Message 1 of 3
2 REPLIES 2
Polycom Employee & Community Manager

Re: How to change the outbound SIP messages?

Hello nosorp,

welcome to the Polycom Community.

As you have not provided any kind of useful information nobody will be able to advise you.

 

Usually we would expect at least the currently used software version and then in addition the part of the SIP messaging that your SIP provider seems to be violating the RFC.

 

I suggest you work with your Polycom reseller to bring this to the attention of Polycom support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 3
Polycom Employee & Community Manager

Re: How to change the outbound SIP messages?

Hello nosorp,

 

I believe my above light hearted response may have not been that satisfactory.

 

We, Polycom, do attempt to follow the RFC as closely as we possibly can.

 

If somebody provides a rather broad statement, as in your case, we do simply require a certain amount of basic information in order to:

 

  1. Verify the Information provided

  2. cross check this internally.

Your current statement / post does simply not include enough basic information to look at this.

 

Usually we would expect at least:

 

  • Currently used Software Version

  • The Phone model being used

  • A RFC that your SIP Provider believes we are violating

  • Some specific kind of information on the Meta Data quoted in your post

  • A confirmation of any interoperability testing between your SIP Provider and Polycom

Please update this post any any other posts with at least some minimal update or as advised work directly with our support team as uncountable partners have simply not raised a similar query.

 

Best Regards

 

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 3 of 3