How to change values set by higher priority

Anonymous · ‎03-19-2014

Im logged into admin user polycom 321 UC version 4.1.0.84959, and password is set to 4 values, Im trying to update with my new SIP credentials, Anyone run into this?

SteffenBaierUK · ‎03-20-2014

Hello TRN123,

there is no requirement to post or reply to multiple other post's with the same or similar question.

The community's VoIP => FAQ <= contains this post here:

Oct 7, 2011 Question: Do I always need a Provisioning Server or can I configure a Phone via the Web Interface or via the Phone Gui?
Resolution: Please check => here <=

The post states as follows:

Changes made through the Phones GUI are written to the override file (highest priority) stored on the Provisioning Server.

NOTE: These changes remain active and will take precedence over the configuration files stored on the provisioning server until Reset Local Configuration is performed!

Changes made through the web interface are written to the override file (2nd highest priority) stored on the Provisioning Server.

NOTE: These changes remain active and will take precedence over the configuration files stored on the provisioning server until Reset Web Configuration is performed!

The precedence order for configuration parameter changes is as follows (highest to lowest):

• User changes through the phone’s user interface (written to the server as <mac>-phone.cfg)

• Web configuration through a browser (written to the server as <mac>-web.cfg)

• Polycom CMA system

• Configuration files loaded from the Provisioning Server

• Default values (included in the UC Software or sip.cfg / phone1.cfg pre UC Software)

All of this information is included in the Admin Guide matching the Software Version your phone is running.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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